HCC
Claims Examiner I
California - Encino, USA · Full-time
Sponsorship not specifiedDetected 26 days ago
AccountingExcelCustomer SupportLeadershipCommunicationCollaborationMicrosoft OfficeUnderwriting
About the role
- Resolves claims by investigating losses through the collecting and analyzing of data according to policy application and client/underwriter guidelines.
Responsibilities
- Maintain accurate system by collecting, analyzing, and summarizing information.
- Contribute to phone support by prompt and accurate answering.
- Maintain insurance product and the Company reputation by complying with claims guidelines and unfair claims settlement limitations.
- Develop strong customer focus and high service level relationship with clients.
- Perform work thoroughly in a cost-efficient manner and at a high productivity level.
Requirements
- Years of Experience
- Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
- Possess and have ability to apply basic knowledge of principles, practices, and procedures
Nice to have
- Settle claims by determining insurance carrier's liability, reaching agreement with claimant according to policy provisions.
- Record/update claims volume and activity in a bordereau for reporting as required by the client, director, or Accounting department.
- Perform special projects as required.
- Contribute to the team effort by accomplishing related tasks as needed.
- Follow work plans, established timelines, and pre-defined goals for assigned work.
- Meet commitments on deadlines.
- Utilize company resources effectively.
- Comply with all corporate policies and procedures.
Skills
- Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
- Superlative customer service skills Basic calculator knowledge
Compensation
- Competitive salary and employee benefit package
Benefits
- Competitive salary and employee benefit package
- Strong learning culture
- 20 days of PTO and 2 Floating Days
- Paid parental leave
- Determine insurance coverage by examining claim information, policies, and other records and interview claimants and other providers.
- Coordinate benefits with other insurance carriers when possible to minimize loss ratios for the client and the company.
- Maintain professional and technical knowledge by attending educational workshops and establishing professional networks.
This listing is sourced directly from HCC's careers page and normalized into a canonical job model.