Marshall Dennehey

Marshall Dennehey

Applications Specialist - 3+ Yrs Experience - Philadelphia, PA

Philadelphia, PA

Sponsorship not specifiedDetected 5 days ago
Customer SuccessCustomer SupportCommunicationProblem SolvingTime ManagementOrganizational SkillsMicrosoft Office

About the role

  • The law offices of Marshall Dennehey, a leading defense firm, is seeking an Applications Specialist for its Philadelphia, PA office.
  • Demonstrates a commitment to customer success by addressing application-related issues across the Firm, collaborating with other IT Teams and communicating with users to resolve incidents and improve service delivery.
  • Troubleshoot issues, analyze systems, audit or verify data and evaluate current software.

Responsibilities

  • Maintain the Firm's third party applications and software which includes testing and piloting new software.
  • Maintain, package and update existing software applications via SCCM and/or Group Policy.
  • Assist with document management and administrative responsibilities.
  • Document and update software installation processes as they are developed.
  • Provide technical expertise in development and execution of all IT systems and assist Firm staff with needed support.
  • Perform other related duties as assigned.
  • Provide after hours support on a rotation basis.

Requirements

  • Bachelor's degree in Information Technology or related field.
  • Travel to other offices may be required to support large IT firm wide projects.

Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to function well in a high-paced and at times stressful environment.
  • Ability to function independently with minimal supervision.
  • Understanding of Active Directory.
  • Basic understanding of scripting understanding capabilities and ability to learn new technologies.
  • Must be well versed in testing and packaging software.
  • Proficient with Microsoft Office Suite and Windows 10.
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This listing is sourced directly from Marshall Dennehey's careers page and normalized into a canonical job model.