Stripe

Stripe

Technical Solutions Consultant, Crypto

New York, San Francisco · Senior

Sponsorship not specifiedDetected 10 hours ago
PythonNode.jsRailsSQLDatadogRESTIncident ResponseAccount ManagementPostmanCommunication

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 34 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 72%

Of 47 labor certifications old enough to have been used, 13 expired without the employer filing the next step. Median time from filing to decision: 512 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

70 transfer filings in the last year, covering 70 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users.

Responsibilities

  • As a Technical Solutions Consultant for Crypto, you will own the technical relationship for Stripe's most strategic crypto-native users: high-growth companies building on Stripe's crypto and stablecoin products, including Bridge and Privy.
  • build durable relationships with their Engineering, Payments Operations, and Product stakeholders.
  • Lead complex technical troubleshooting and incident response for assigned accounts
  • own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed.
  • Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy.
  • Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines).
  • Proactively review your accounts' implementations to identify improvements and surface potential issues-across areas like performance, reliability, and compliance workflows-before they impact the user's experience, and flag growth opportunities to partner teams.
  • Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service.
  • You will be the technical expert your accounts trust and rely on-developing deep relationships with their key stakeholders, mobilizing cross-functional teams across Stripe to resolve their most complex technical challenges, and proactively identifying opportunities that help them succeed and scale.
  • Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders.

Requirements

  • 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
  • Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
  • Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
  • You can hold both business-level and deeply technical conversations, and influence cross-functional teams.
  • Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
  • Comfort operating in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work.
  • That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
  • We're looking for someone who meets the minimum requirements to be considered for the role.

Nice to have

  • Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems.
  • Background in payments, fintech, or cross-border money movement, including how traditional rails and stablecoin rails interoperate.
  • Comfort with observability tooling for diagnosing production issues, such as Datadog or a comparable platform for log search, dashboards, monitors, and distributed traces.
  • Experience with tools like Postman and cURL, light scripting in Python or Node.js, basic SQL, and AI coding agents for debugging and root-cause investigation.
  • An operations-savvy mindset, with a track record of removing process friction and replacing one-off workarounds with scalable processes.
  • Strong product sense and comfort translating customer business objectives into technical implementations and product feedback.

Benefits

  • Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TSC coverage and effectiveness.
  • The preferred qualifications are a bonus, not a requirement.

Company info

  • About Stripe
  • Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
  • About the team
  • Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. We lead cross-functional efforts across Engineering, Product, and go-to-market teams-balancing our users' business needs with technical constraints-and act as trusted partners and consultants who help businesses deliver more value to their customers, optimize their technical operations, and accelerate their global growth with Stripe.
  • Stripe is a financial infrastructure platform for businesses.
  • Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
  • Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
  • We lead cross-functional efforts across Engineering, Product, and go-to-market teams-balancing our users' business needs with technical constraints-and act as trusted partners and consultants who help businesses deliver more value to their customers, optimize their technical operations, and accelerate their global growth with Stripe.
  • Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure.
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This listing is sourced directly from Stripe's careers page and normalized into a canonical job model.