Overjet

Overjet

Manager of Customer Success, SMB

United States, Remote · Senior

Sponsorship not specifiedDetected 9 days ago
SQLBigQueryRESTLLMsSalesforceCRMAccount ManagementForecastingCustomer SuccessAccount RetentionLeadershipMentoring

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • As a Manager of Customer Success, SMB at Overjet, you will play a crucial role in leading our fastest-growing segment through its next phase of hyper-growth.
  • We're looking for someone smart, hungry, and humble:

Responsibilities

  • Retention and churn reduction: Own SMB net revenue retention, gross churn, and contraction.
  • Build the churn prevention system, including early risk detection, save motions in email and meetings, ROI objection handling, and a clear escalation pathway.
  • Coaching and team leadership: Hire, onboard, and scale a team of SMB CSMs. Build coaching programs grounded in real call and email reviews. Set clear goals, hold the team accountable, and build a culture of curiosity and ownership.
  • Cross-functional partnership: Work with Sales, Onboarding, Support, Product, Marketing, and Finance. Serve as the voice of the customer, bringing quantified feedback on product gaps, pricing and ROI objections, and competitive pressure.
  • Forecasting and reporting: Deliver accurate retention forecasts and clear reporting on churn drivers, activation trends, and team performance to senior leadership.
  • Own SMB net revenue retention, gross churn, and contraction.
  • LEAD THE FUTURE OF DENTISTRY.
  • Define activation milestones, identify where clinics stall, and design training, follow-up, and re-engagement programs that move usage.

Requirements

  • 5+ years in customer success, account management, or SMB-focused SaaS, including 2+ years managing CSMs.
  • Experience with CRM and CS tools (Salesforce, Gainsight, or similar) and call intelligence or BI tools (Gong, BigQuery, Sigma, or similar).
  • Experience running a high-volume SMB book where retention and adoption are won through process, data, and automation rather than high-touch coverage alone.
  • A track record of reducing churn and improving onboarding or activation metrics, including building save playbooks and coaching reps on objection handling.
  • Strong analytical skills. You can write or review SQL, build and interpret dashboards, and turn usage and health data into decisions.
  • Hands-on AI fluency. You already use LLMs and automation to build workflows, review calls, and scale coaching, and you can show examples.
  • Excellent communication. You are credible with dental practice owners and with executives.
  • Strong ownership and urgency, and comfort with aggressive, metric-bound goals.
  • Dental, healthcare, or practice-management software experience strongly preferred (2+ years with dental practices or DSOs is a plus).
  • Why Overjet?
  • Competitive Compensation and Equity
  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location

Compensation

  • Competitive Compensation and Equity

Benefits

  • Overjet is the world-leader in dental AI.
  • Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care.
  • improve oral health for all.
  • You'll drive retention, adoption, and expansion across our SMB customer base (private dental practices), and you'll hire, coach, and scale a team of SMB Customer Success Managers.
  • We're not looking for dental expertise.
  • Activation and adoption: Drive early product adoption across Vision, Voice, and RCM.
  • Analytics-driven management: Own health scoring, risk signals, and the weekly operating cadence.

Company info

  • Now, we're looking for talented people to fulfill our mission: improve oral health for all.
  • AI-first operations: Build automations that replace manual work, such as call and training-session reviews, AI-drafted follow-ups, and risk summaries. Make AI part of every CSM's daily workflow, and measure the productivity gain.
  • Now, we're looking for talented people to fulfill our mission:

Visa & Work Authorization

  • Reduce trial drop-off and opt-outs.
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This listing is sourced directly from Overjet's careers page and normalized into a canonical job model.