Glide

Community Ambassador

San Francisco

Sponsorship not specified$90k-$95kDetected 49 days ago

UnityPublic HealthCommunicationProblem Solving

About the role

You will engage with residents, businesses, landlords, housed and unhoused neighbors, Single Room Occupancy (SRO) facilities, and other stakeholders with, embodying the values of GLIDE.
Cecil Williams Community Ambassadors understand how poverty, marginalization, and other forms of trauma impact community engagement and wellness.
This position requires direct contact with diverse, high-risk individuals with complex needs, many of whom are active substance users.

Collaborate with local businesses, nonprofits, and government agencies to support neighborhood improvement projects and initiatives, fostering a sense of unity and collective responsibility.
Participate in community outreach and engagement events to promote positive interactions and build relationships with residents and stakeholders, cultivating a sense of belonging and inclusion.
Maintain accurate records of observations, engagements, referrals, connections, and outreach activities, with integrity and attention to detail.
Monitor street activity and address safety hazards, cleanliness issues, or illegal activities, appropriately coordinating with local authorities, partner non-profits, and GLIDE programs.

Communication Skills: Strong verbal skills and the ability to interact effectively with diverse populations.
At least 2 years of experience in community outreach, case management, social services, or related fields.
Tenderloin Familiarity: Comfortable walking and working in the Tenderloin or similar urban environments.
De-escalation Skills: Experience handling conflict situations, such as calming an agitated person or diffusing a potential altercation. Example: Successfully calming a distressed individual in a public space by listening, speaking calmly, and providing appropriate assistance.
Physical Requirements

Ability to walk far distances and stand for extended periods of time
90-95% of work time is spent walking, standing, or otherwise on your feet.
Ambassadors dedicate a substantial portion of their time to outdoor activities.
During their duties, employees may cover distances of five to seven miles per day.
Essential qualifications include the capacity to bend, lift, and sustain standing and walking positions throughout the shift.
Additionally, the role necessitates the ability to lift objects weighing up to 50 lbs., maneuver carts, and set up our mobile kiosk stations, tables, and/or canopies when necessary.
Given the nature of these outdoor responsibilities, employees will be exposed to sunlight, dust, and varying temperatures and humidity levels.
The job of Ambassador is physically and mentally demanding.

Strong verbal skills and the ability to interact effectively with diverse populations.
Experience handling conflict situations, such as calming an agitated person or diffusing a potential altercation.
De-escalation
Example: Successfully calming a distressed individual in a public space by listening, speaking calmly, and providing appropriate assistance.
Tact and Diplomacy: Handle sensitive situations calmly and politely.
Compassion: Care about people experiencing homelessness, addiction, or mental illness.
Teamwork: Work well alone or with others in a fast-paced environment.
Problem-Solving: Stay calm and think clearly in crisis situations.
Flexibility: Willing to work different shifts, including evenings and weekends.
Physical Stamina: Able to stand and walk for long periods and work outdoors.
CPR and First Aid: Certified or willing to get certified after hire.
Narcan Training: Trained or willing to get trained to use Narcan.

Ambassadors facilitate meaningful access to housing services, food, primary medical care, behavioral health care, testing, medication-assisted treatment, and other support services.

This listing is sourced directly from Glide's careers page and normalized into a canonical job model.