Smartsheet

Senior Security Engineer I – Customer Trust (Remote Eligible)

-REMOTE, USA- · Senior · Full-time

Sponsorship not specified$145k-$210kDetected 12 hours ago

AWSGCPAzureCloud PlatformsCybersecuritySOC OperationsIncident ResponseComplianceCustomer SuccessHIPAACommunicationCISSPCompTIA

About the role

That is magic at work, and it's what we show up for every day.
As Smartsheet grows, our US customer base is increasingly demanding faster, more comprehensive responses to security assessments.
You'll be responsible for understanding customer security concerns, triaging incoming questionnaires, managing queue efficiency, and escalating complex questions appropriately.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter.
Maintain visibility into pending assessments, track completion timelines, and escalate delays.
Understand their compliance requirements, ask clarifying questions, and provide responses that build confidence in Smartsheet's controls.
Let's build what's next, together.
Personal paid Volunteer Day to support our community

5+ years of experience in customer trust, vendor risk, security assessment, or customer-facing security engineering roles at SaaS or cloud platform companies.
A degree in Computer Science, Computer Engineering, Cybersecurity or a related field or equivalent practical experience.
Proven track record completing customer security questionnaires, vendor assessments, and conducting security RFI responses.
Familiarity with SOC 2, ISO 27001, NIST frameworks, HIPAA, and compliance assessment practices.
Ability to explain complex security topics clearly to both technical and non-technical audiences.

Professional security certifications: CISSP, CCSK, CISM, CompTIA Security+, or equivalent.
Experience with questionnaire and vendor risk management platforms (Targhee, OneTrust, SAFE, etc.).
Background in SaaS security operations or security operations center (SOC) environments.
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Opportunities for professional growth and development including access to Udemy online courses
In addition, this role will be eligible for a market competitive incentive opportunity.
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact.
You'll have the freedom to explore, push boundaries, and grow beyond your role.

US employees receive 12 paid holidays per year
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
US Base Salary Pay Range
$145,000 - $210,000 USD

Employer subsidized medical/vision and dental coverage for full-time employees
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
Up to 24 weeks of Parental Leave
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.

Now, in our most ambitious chapter yet, we are uniting human teams with AI agents.
By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking.
Security Engineer I to lead Customer Trust operations for our US customer base-managing questionnaire triage and completion, supporting customer engagements, and building trusted relationships with enterprise customers.
You'll work closely with EMEA colleagues, sales teams, and security specialists to ensure customers receive timely, accurate responses that build confidence in Smartsheet's security posture.
Manage intake, triage, prioritization, and completion of customer security questionnaires, vendor risk assessments, and RFIs for US-based customers.
Keep customers informed of progress and manage expectations.
We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully.

Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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This listing is sourced directly from Smartsheet's careers page and normalized into a canonical job model.