Collectors
Supervisor, Beckett Customer Care
Plano, TX · Full-time
No sponsorship$68k-$79kDetected 13 days ago
Data AnalysisHubSpotSalesforceCRMProcess ImprovementPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoring
About the role
- Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.
- We're always on the lookout for talented people to join our growing team.
- Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.
Responsibilities
- Lead, coach, and develop Team Leads, and Representatives.
- Oversee daily customer service operations across phone, email, and other support channels.
- Partner with cross-functional teams to improve processes and enhance the customer experience.
- Drive continuous improvement initiatives through data analysis and operational best practices.
- Proven experience coaching and developing high-performing teams.
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Collectors uses e-Verify to validate your ability to work legally in the United States.
- We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
Requirements
- 5+ years of customer service experience, including 3+ years in a leadership role.
- Experience with CRM platforms such as HubSpot, Salesforce, or Zendesk.
- Ability to prioritize multiple initiatives in a fast-paced environment.
- Your recruiter will be able to clarify expectations and answer any questions you have.
- Candidates must be authorized to work in the United States.
Nice to have
- Experience managing customer escalations and service recovery.
- Process improvement and change management experience.
- Familiarity with AI-powered customer service tools and workflow automation.
Compensation
- The salary range for this position is $67,535 to $79,453.
- Actual compensation within this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
- This role may be eligible for bonuses, commissions, or other forms of compensation - please ask your recruiter for details.
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Benefits
- Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- {Non-Exempt} Vacation: All full-time employees are eligible for paid vacation9
- {Salaried} Vacation: All salaried employees are eligible for flexible time-off
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company info
- All regular, full-time employees are eligible for ten company paid holidays
Visa & Work Authorization
- Candidates must be authorized to work in the United States.
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This listing is sourced directly from Collectors's careers page and normalized into a canonical job model.