Ping Identity

Ping Identity

Senior Manager, Technical Account Management

USA - Remote · Senior

Sponsorship not specified$19k-$85kDetected 126 days ago
OAuthAccount ManagementCustomer SupportZero TrustLeadershipCISSP

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The Senior Manager, Technical Account Management is a high-visibility leadership role requiring a blend of identity domain depth, delivery excellence, and strategic customer advocacy.
  • Success in this role is measured by the operational health, retention, and overall customer experience of your assigned portfolio.

Responsibilities

  • People Leadership & Talent Pipeline: Lead and mentor a team of Technical Account Managers.
  • Establish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plans.
  • Drive the hiring strategy to secure a diverse pool of elite technical talent across various experience levels.
  • Assess team capability, align technical skill sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes within the Customer Experience organization that can adapt as our customer base expands.
  • Executive Advocacy & Relationship Management: Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity Architects.
  • Partner closely with Customer Experience leaders, Account Executives (AEs), and Support teams to safeguard renewals, mitigate friction, and provide Product Management with structured feedback on feature requests and product direction.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity.
  • Ensure your team drives root-cause analysis for major operational incidents and implements long-term preventative measures.

Requirements

  • 10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.
  • 5+ years of direct people management experience overseeing technical, client-facing engineering teams.
  • Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention.
  • Demonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamics.
  • Experience collaborating closely with sales or account management organizations to achieve shared customer outcomes.
  • Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.

Nice to have

  • Identity & Access Management (IAM) Expertise: Practical familiarity with IAM principles, directory services, Zero Trust security frameworks, and core protocols (such as SAML, OIDC, OAuth, and FIDO2).
  • Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience in complex technical environments.
  • Background in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or complex software integration projects.
  • Recognized industry certifications such as CISSP, CCSP, or identity-specific credentials.
  • A company culture that empowers you to do your best work.
  • Regular company and team bonding events.
  • Global volunteering and community initiatives

Skills

  • Ping Identity:
  • It's something that inspires our company.
  • People don't come here to join a culture that's built on digital freedom.
  • They come to cultivate it.
  • Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want.
  • Without friction.
  • Without fear.
  • People Leadership & Talent Pipeline:
  • Operational Strategy & Scaling:
  • Define the technical account management roadmap for our Elite accounts.
  • Proactive Account Health & Risk Mitigation:

Compensation

  • $160,000 to $190,000
  • In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above.
  • Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.
  • Proactive Account Health & Risk Mitigation: Oversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments for critical identity milestones.
  • Commuter Offset (Specific locations)

Company info

  • About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.
  • And it's not just something we provide our customers.
  • While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.
  • You will lead, scale, and mentor a team of Technical Account Managers who act as embedded trusted advisors to Ping's most strategic and complex Elite customers.
  • Cross-Functional Alignment: Act as a critical bridge between customers and Ping's internal teams.
  • You will operate with significant autonomy to refine our delivery methodologies, design proactive support strategies, and forge seamless feedback loops between our customers and internal Product and Engineering teams.

Equal opportunity

  • We are an Equal Opportunity/Affirmative Action employer.
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This listing is sourced directly from Ping Identity's careers page and normalized into a canonical job model.