Ping Identity

Senior Manager, Technical Account Management

USA - Remote · Senior

Sponsorship not specified$160k-$190kDetected 34 days ago

OAuthCybersecurityProduct ManagementAccount ManagementCustomer SupportZero TrustLeadership

About the role

The Senior Manager, Technical Account Management is a high-visibility leadership role requiring a blend of identity domain depth, delivery excellence, and strategic customer advocacy.
Success in this role is measured by the operational health, retention, and overall customer experience of your assigned portfolio.

People Leadership & Talent Pipeline: Lead and mentor a team of Technical Account Managers.
Establish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plans.
Drive the hiring strategy to secure a diverse pool of elite technical talent across various experience levels.
Assess team capability, align technical skill sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes within the Customer Experience organization that can adapt as our customer base expands.
Executive Advocacy & Relationship Management: Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity Architects.
Partner closely with Customer Experience leaders, Account Executives (AEs), and Support teams to safeguard renewals, mitigate friction, and provide Product Management with structured feedback on feature requests and product direction.
Lead and mentor a team of Technical Account Managers.
Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity Architects.
We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity.

10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.
5+ years of direct people management experience overseeing technical, client-facing engineering teams.
Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention.
Demonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamics.
Experience collaborating closely with sales or account management organizations to achieve shared customer outcomes.
Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.

Identity & Access Management (IAM) Expertise: Practical familiarity with IAM principles, directory services, Zero Trust security frameworks, and core protocols (such as SAML, OIDC, OAuth, and FIDO2).
Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience in complex technical environments.
Background in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or complex software integration projects.
Recognized industry certifications such as CISSP, CCSP, or identity-specific credentials.

$160,000 to $190,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above.
Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
We're growing quickly, but remain true to the innovative, can-do startup values that got us here.
Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.
Here are just a few of the things that make Ping special:

We believe in and facilitate a flexible, collaborative work environment.
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.
Commuter Offset (Specific locations)

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives
You will lead, scale, and mentor a team of Technical Account Managers who act as embedded trusted advisors to Ping's most strategic and complex Elite customers.
Cross-Functional Alignment: Act as a critical bridge between customers and Ping's internal teams.
Act as a critical bridge between customers and Ping's internal teams.

This listing is sourced directly from Ping Identity's careers page and normalized into a canonical job model.