Johnson & Johnson

Johnson & Johnson

Associate Field Service Engineer (Fixed Term)

Montréal, Quebec, Canada

Sponsorship not specified$56k-$90kDetected 14 hours ago
AccessibilityCRMCustomer SupportMedical DevicesProblem SolvingOrganizational SkillsMicrosoft Office

About the role

  • The successful candidate should be based in the Montreal, QC area, able to travel throughout Eastern Canada and to other regions as needed.

Responsibilities

  • Schedule and perform equipment installation, operation checks, repairs, upgrades, and service activities within the assigned territory.
  • Shadow and support experienced Field Service Engineers during installations, maintenance activities, troubleshooting, and repairs.
  • Support preventive maintenance programs and maintain accurate service and performance records for supported equipment.
  • Respond to urgent customer service requests, identify root causes, and implement appropriate corrective and preventive actions.
  • Understand and support customer expectations before, during, and after service interactions to help ensure product performance and customer satisfaction.
  • Review complaints, parts usage, and system performance data to identify trends, recommend improvements, and support corrective and preventive action plans.
  • Create, update, and close work orders in the CRM system accurately and in a timely manner.
  • Coordinate parts returns and maintain accurate tracking of parts and equipment usage.

Requirements

  • Required Skills and Requirements
  • Working knowledge of Microsoft Office applications.
  • Willingness and ability to travel extensively, including frequent air travel.
  • Ability to meet physical requirements of the role, including heavy lifting, prolonged standing, bending, and handling equipment.
  • Use required personal protective equipment and safety devices.
  • Participate in incident investigations as required.
  • Provide technology support to customers and internal stakeholders when escalation or additional technical guidance is required.
  • Complete service documentation, administrative tasks, and required paperwork in accordance with applicable policies and procedures.
  • Manage assigned inventory and complete required inventory audits.
  • Education Requirements
  • Minimum requirement: Two- or three-year college diploma, or Québec Technical DEC, in Biomedical Engineering Technology, Electronics Engineering Technology, Engineering Technology, or a related technical field.
  • Equivalent experience: A comparable combination of technical education, field service experience, biomedical equipment support, electronics troubleshooting, or other relevant hands-on technical experience may be considered.
  • Preferred alignment: Education or training that supports medical device service, electromechanical systems, clinical technology, customer-facing technical support, or regulated service environments.
  • Ability to work in a field-based role, with approximately 80% field time and 20% office or remote administrative work.
  • Ability to travel on short notice to support customer and business needs.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Strong troubleshooting and problem-solving skills.
  • Demonstrated commitment to customer satisfaction and continuous improvement.

Nice to have

  • The Company uses Artificial Intelligence in its assessment of applicants.
  • This job posting is for an existing position.
  • Ineligibility for severance.
  • Accessibility for Ontarians with Disabilities Act
  • As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world.
  • We provide an inclusive work environment where each person is considered as an individual.
  • Required Skills:
  • Preferred Skills:

Compensation

  • The expected base pay range for this position is $56,000 to $89,700 CAD.

Benefits

  • At Johnson & Johnson, we believe health is everything.
  • Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Company info

  • At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
  • Provide on-site and remote technical support to internal and external customers.
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This listing is sourced directly from Johnson & Johnson's careers page and normalized into a canonical job model.