SpotOn
Client Success Partner
Royal Oak, MI
No sponsorship$55k-$80kDetected 14 days ago
Account ManagementCustomer SuccessCommunicationCollaboration
About the role
- From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.
- If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
- All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com).
Responsibilities
- Identify at-risk accounts and implement mitigation strategies using standardized processes.
- Collaborate with Rates and Product teams to support expansion efforts.
- Partner with internal teams to ensure consistent account management practices.
- Optimize use of automation and reporting tools to manage high-volume portfolios.
- Employee Resource Groups to build community and inclusion at work
Requirements
- Work authorization in the U.S. is required.
Nice to have
- 5 years of professional experience in customer success or related roles.
- Experience in fintech or SaaS environments preferred.
- Bachelor's degree in Business Administration, Communications, Marketing or a related field required.
Skills
- Proven ability to manage large portfolios efficiently.
- Strong consultative and communication skills in low-touch environments.
- Experience with adoption campaigns, automation, and standardized processes.
- Skilled at leveraging data to identify retention and growth opportunities.
- Cross-functional collaboration experience.
Compensation
- Our base pay range is $55,100-79,500 for this role
- Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
Benefits
- We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
- Medical, Dental and Vision Insurance
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Company info
- At SpotOn, we put people above everything else.
- We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech.
Visa & Work Authorization
- Work authorization in the U.S. is required.
This listing is sourced directly from SpotOn's careers page and normalized into a canonical job model.