Raspberry AI

Raspberry AI

Strategic Customer Success Manager

New York · Exec

Sponsorship not specified$170k-$180kDetected 42 days ago
LLMsSalesAccount ManagementCustomer SuccessLeadershipCommunication

About the role

  • This is a high-visibility, high-ownership role.

Responsibilities

  • Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal
  • Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks
  • Drive AI adoption across complex, matrixed organizations - navigating multiple business units, stakeholder layers, and change management challenges with confidence
  • Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives
  • Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap
  • Opportunities to drive impact well beyond your immediate role as the company scales.
  • Growth paths: Opportunities to drive impact well beyond your immediate role as the company scales.
  • Raspberry AI is looking for a Strategic Customer Success Manager to own and grow our most important enterprise relationships - $1B+ retailers and global consumer brands navigating a once-in-a-generation
  • You'll sit at the intersection of customer success, change management, and creative industry expertise - partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.
  • Background in fashion, apparel, luxury, or the broader creative/design industry - you've worked inside or alongside design teams and understand their tools, pressures, and workflows

Requirements

  • 5-8+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company
  • Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts - you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions
  • New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week
  • Experience with generative AI tools, creative technology platforms, or AI workflow enablement
  • Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful)
  • Experience working with global brand portfolios or multi-brand holding companies
  • periodic travel required

Nice to have

  • Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development.
  • We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures.
  • Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue.
  • For more information, visit raspberry.ai http://raspberry.ai.

Compensation

  • The base salary range for this role is $170,000 - $180,000 annually, with a 25% variable component - bringing total on-target earnings to $212,500 - $225,000. This position also includes equity.
  • Annual company offsite: We bring the whole team together once a year
  • The base salary range for this role is $170,000 - $180,000 annually, with a 25% variable component - bringing total on-target earnings to $212,500 - $225,000.

Benefits

  • Learning & development: Annual discretionary stipend for professional development.
  • Competitive salary and equity options
  • Comprehensive benefits package including health, dental, and vision insurance
  • Opportunity to work on cutting-edge AI technology with a high-impact team
  • This position also includes equity.

Company info

  • We bring the whole team together once a year
  • We use AI across the entire company - from product to growth to operations - to move faster and produce higher-quality work.
  • A generational opportunity to define the role of AI in one of the world's largest industries.
  • Become a trusted domain expert on AI-assisted creative workflows - advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes
  • Be part of a rapidly growing company with significant growth potential

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Raspberry AI's careers page and normalized into a canonical job model.