Leavitt Group
Personal Lines Service Representative
Pittsburgh, PA
Sponsorship not specifiedDetected 55 days ago
Customer SupportLeadershipCommunicationCollaborationMentoringProperty & Casualty
About the role
- Personal Lines Service Agents are essential members of our client service team, helping customers navigate their insurance needs with confidence and care.
- Responsibilities include processing policy changes, answering billing questions, issuing certificates and ID cards, verifying coverage, assisting with renewals, and helping clients better understand their insurance coverage.
- The location for this position is in the South Hills area of Pittsburgh.
Responsibilities
- Maintain accurate documentation of all client interactions and policy activity.
- Apply knowledge of personal lines products, carrier guidelines, and agency procedures to support clients effectively.
- Collaborate with team members and agency leadership to support overall service operations.
- Provide occasional service support on commercial policies, including policy changes, payments, certificates, and ID cards.
- Strong customer service, communication, and relationship-building skills.
- Ability to prioritize tasks and manage multiple service requests efficiently.
Nice to have
- Property & Casualty license preferred, or willingness to obtain within 90 days.
Benefits
- Assist clients with policy servicing needs including endorsements, renewals, billing inquiries, payments, ID cards, and coverage verification.
- Help identify coverage gaps and educate clients on available coverage options that support their needs.
Company info
- Provide professional, responsive service to personal lines customers through phone, email, and other communication channels.
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This listing is sourced directly from Leavitt Group's careers page and normalized into a canonical job model.