Ttecdigital

Ttecdigital

Engagement Director - Microsoft Azure

Toronto, Ontario · Director

Sponsorship not specifiedCAD 200k-CAD 240kDetected 64 days ago
AzureProject ManagementAgileAccount ManagementProcess ImprovementCustomer SupportLeadershipCollaborationMentoring

About the role

  • Our vision is the same, a place where employees know they can thrive.
  • TTEC Digital seeks an Engagement Director-Microsoft Azure to join our growing organization.
  • At TTEC Digital, everything we do, every day adds fuel to exceptional customer experience.

Responsibilities

  • This position will provide work direction, feedback, and drive accountability of all resources (PMs, PSAs, Seniors, Consultants, Associates, etc.) across multiple projects and programs.
  • We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers.

Nice to have

  • 8+ years of software implementation with data transformation, data warehousing experience, preferably in a consulting/professional services environment.
  • Bachelor's degree in computer science, business or related area preferred-equivalent experience considered.
  • 5+ years of experience in leading or working with offshore teams preferred
  • Global experience preferred.

Skills

  • Provides thought leadership, SME knowledge, and consulting and delivery industry best practices.

Compensation

  • CAD 200k-CAD 240k

Benefits

  • Any past client-partner, sales portfolio, or account management experience is a bonus.

Company info

  • TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
  • Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
  • TTEC Holdings Inc. is the parent company for both Digital and Engage.
  • When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
  • We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
  • TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
  • TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
  • We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
  • Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
  • As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements.
  • These tools assist our human recruiters but do not make final hiring decisions. #LI-RemoteCanada
  • Oversees, leads, and guides end-to-end successful delivery of multiple parallel programs with laser focus around scope, client objectives, budget, and timeline, thereby ensuring both Client and Project Success.
  • Responsible for detailed delivery reviews, feedback, quality, risk mitigations, mentoring and guidance across multiple programs and guiding the teams across risks, issues, and roadblocks.
  • Responsible for owning, managing, and solving customer escalations by analyzing the issues, doing root cause analysis, managing multiple stakeholder expectations, and bridging gaps.

Equal opportunity

  • equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.

Visa & Work Authorization

  • Acts as an Executive Sponsor on multiple projects and programs.
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This listing is sourced directly from Ttecdigital's careers page and normalized into a canonical job model.