Metrea
Teammate Support Specialist
Tampa, FL · Contract
Work authorization requiredDetected 5 days ago
Full-Stack DevelopmentData AnalysisCybersecurityComplianceAuditingHRPerformance ManagementEmployee RelationsHRISZendeskHIPAALeadershipCommunicationProblem SolvingAdaptabilityMicrosoft OfficeInternal Audit
About the role
- The Teammate Support Lead is responsible for leading the enterprise-wide employee support function, ensuring consistent, compliant, and high-quality HR service delivery.
- This role will drive comprehensive People/HR solutions while fostering a proactive, collaborative culture.
- This position leads the team of People Generalists, overseeing the centralized HR ticketing system, managing employee inquiries, and driving operational excellence in HR policy execution, teammate experience, and regulatory responsiveness.
Responsibilities
- Oversee the HR shared services team, including onboarding support, generalist-level inquiries, HRIS updates, and compliance-related case handling
- Partner with HRIS, Compliance, and Quality to align support processed with QMS standards (AS9100), internal audit requirements, and data privacy obligations (e.g., PII/GDPR)
- Drive continuous improvement in HR support delivery through data analysis, teammate feedback, and technology enhancements
- Support change management efforts, policy development, and internal HR communications related to enterprise-wide initiatives
- Our team Firmware creates a web-like, hyper-collaborative, dynamically hierarchical way of working that helps us adapt quickly, communicate openly, and distribute decision-making to where expertise actually lives.
- This foundation allows us to deliver elegant, effective solutions and uphold our purpose: protecting our precious inheritance.
Requirements
- 7-10+ years of progressive HR experience, with at least 3 years in a people leadership or shared services role
- Demonstrated expertise in HR operations, employee services, or HR compliance in a high-regulation industry (e.g., aerospace, defense, federal contracting)
- Experience managing HR ticketing systems (e.g., ServiceNow, Zendesk, UKG) and HR knowledge bases
- Familiarity with federal contractor compliance obligations (e.g., OFCCP, ITAR, DFARS, EEO-1)
- Knowledge of ERISA, ACA, COBRA, HIPAA
- HRIS experience (ADP Workforce Now) and Microsoft Office proficiency
- Employee must be a US citizen.
- Exempt Employees must have the ability to be on-call and available, as business needs require.
- shift fluidly as priorities evolve, and operate with the trust, curiosity, and discipline required in a complex mission space.
Nice to have
- Bachelor's degree in human resources management or related field PHR or SHRM-CP (preferred)
Skills
- Our partners need effects, not just equipment.
- Group Overview
Benefits
- Medical insurance options
- Dental and vision insurance
- Retirement plan eligibility
- Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
- At Metrea, our single core value is Rooted in Humility, and our four cornerstone attributes are Entrepreneurial, Systematic, Discerning, and Over-Deliver.
Company info
- Company Overview
- Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas.
- These include airborne ISR, electronic warfare, secure communications, aerial refueling, special air missions, aerial firefighting, and advanced simulation.
- Just like technical firmware connects software and hardware, our Firmware is the constant interface between our mission and our people.
Equal opportunity
- AAP/EEO Statement
- Equal Opportunity Employer.
Visa & Work Authorization
- Work Authorization / Security Clearance
This listing is sourced directly from Metrea's careers page and normalized into a canonical job model.