Entrega
Service Delivery Manager
Troy, MI
Sponsorship not specifiedDetected 76 days ago
Project ManagementLeadershipCommunicationCollaboration
About the role
- This role is responsible for ensuring that client commitments are delivered successfully and consistently across projects and services.
- This role is ideal for a professional who excels at managing delivery relationships, guiding delivery teams, and ensuring complex engagements remain on track.
Responsibilities
- Maintain strong communication with client stakeholders regarding delivery progress and expectations
- Build trusted relationships with client stakeholders through consistent delivery performance
- Partner with Project Managers to ensure projects remain aligned with delivery commitments
- Support structured resolution of client concerns related to delivery performance
- Maintain strong collaboration across delivery leadership, project teams, and operational partners
- Support structured planning and prioritization of delivery work
- We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.
- We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management.
- Ability to manage complex delivery environments involving multiple teams
Requirements
- The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.
- 8-12+ years of experience in professional services, consulting, or technology services delivery environments
- 3-5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
- Experience overseeing delivery across multiple projects or programs simultaneously
- Strong understanding of professional services delivery models, including project-based delivery and managed services environments
- Experience working closely with project managers and delivery teams to ensure execution success
- Bachelor's degree in Business Administration, Engineering, Information Systems, or related field required
- Demonstrated experience managing complex client engagements and delivery relationships
- Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
- Strong communication and relationship management skills with client stakeholders
Nice to have
- Experience supporting enterprise clients with complex stakeholder structures preferred
- PMP or similar delivery management certification preferred but not required
Compensation
- This role offers a competitive base salary aligned to experience and scope.
- Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.
Benefits
- Maintain visibility into delivery health across projects and engagements
- We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees' well-being.
Equal opportunity
- Entrega is an Equal Opportunity Employer.
- Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.
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This listing is sourced directly from Entrega's careers page and normalized into a canonical job model.