UiPath
Customer Success Manager (Federal)
Remote-Washington, D.C · Mid
Sponsorship not specifiedDetected 37 days ago
DevOpsCustomer SuccessCommunicationAdaptability
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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Green-card filing pattern in this occupation
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About the role
- LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works.
- We're committed to creating category-leading enterprise software that unleashes that power.
- To make that happen, we need people who are curious, self-propelled, generous, and genuine.
Responsibilities
- Own the post-sale adoption strategy for assigned federal accounts, including the customer's adoption and enablement roadmap, value delivery plan, and success milestones
- Lead regular customer governance, including weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews
- Build and maintain account-level visibility into delivery milestones, accomplishments, risks, upcoming activities, and dependencies
- Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are aligned
- Ability to build trusted relationships with both technical stakeholders and executive sponsors
- Experience working with federal system integrators or consulting partners (e.g., Protiviti, Deloitte, Accenture Federal)
- In this role, you will own the post-sale customer journey, helping federal customers adopt UiPath, realize measurable mission value, and build durable automation programs.
Requirements
- Strong communication skills, including the ability to translate technical complexity into clear business and mission impact
- Comfort operating in ambiguous, fast-moving environments where priorities, stakeholders, and technical constraints may evolve quickly
- Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work
Nice to have
- Previous experience deploying UiPath automations in a federal environment
- Experience navigating legacy system integrations, network access, test environments, security reviews, accreditation constraints, or production deployment blockers
- Familiarity with UiPath products, automation lifecycle practices, agentic automation, AI-enabled workflows, or RPA program operations
- Familiarity with software engineering, systems integration, technical deployment, DevOps, automation development, or solution engineering
- Experience supporting executive business reviews, value scorecards, adoption plans, renewal motions, or expansion strategy
- Located in the DMV area (DC, Maryland, Virginia, Pennsylvania)
Benefits
- Partner with TAMs and technical teams on platform health, technical roadmap, maturity reviews, testing considerations, and technical working sessions as needed
Company info
- People who love being part of a fast-moving, fast-thinking growth company.
- YOUR MISSION UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers across the Federal Civilian org.
- You will serve as a trusted advisor across business, technical, executive, and delivery stakeholders, ensuring customers have a clear adoption roadmap, active governance, visible outcomes, and a path toward renewal readiness and expansion.
- Drive measurable value realization by helping customers define mission outcomes, track progress, identify adoption gaps, and connect UiPath usage to operational impact
- Support customers in identifying and codifying automation, AI, and agentic opportunities through discovery sessions, workshops, and current-footprint analysis
- Share best practices that help customers become more self-sufficient in operating, governing, and scaling their UiPath automation programs
- Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value
- A proactive, delivery-minded approach to solving problems and keeping customers moving toward successful outcomes
- UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers across the Federal Civilian org.
This listing is sourced directly from UiPath's careers page and normalized into a canonical job model.