Gusto
Principal Product Manager, Customer Onboarding
San Francisco, CA · Principal · Full-time
Sponsorship not specifiedDetected 27 days ago
A/B TestingProduct ManagementExcelOnboardingCollaborationProblem Solving
About the role
- The Growth & Commerce team is responsible for the shared surfaces and platforms that power Gusto's growth & primary revenue generating experiences.
- This includes being responsible for the acquisition flows, cross-sell & pricing experiences, as well as the infrastructure that powers pricing, invoicing and revenue communications.
- The team is responsible for a meaningful portion of Gusto's overall revenue goals, and has central, shared responsibility for driving traffic to Gusto's wide range of small business products.
Responsibilities
- Collaborate: Tight collaboration will include the Gusto core experiences team, other growth teams and the various product teams associated with the onboarding - especially payroll, employee onboarding, state and federal tax registration
- With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
Requirements
- 8+ years of Product Management experience with a proven track record of shipping successful products
- Deep understanding of small business challenges, with the ability to identify, frame, and articulate SMB pain points effectively
- Demonstrated ability to craft compelling, action-oriented messaging that resonates with small business audiences
- Our Product team is lean, which means you'll have a high degree of impact and ownership.
Compensation
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Benefits
- We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
- Learn more about our Total Rewards philosophy.
- Vision for how AI can fundamentally transform digital experience design and user interaction paradigms
Company info
- We are seeking a seasoned Product Manager with a creative mindset to drive growth through innovative customer onboarding strategies.
- This role involves developing an AI agent to escort the customer through Gusto's complex onboarding experience.
- The ideal candidate will excel in creating AI experiences to help customers navigate the issues important to them.
- Here's what you'll do day-to-day:
- Ownership: Own Gusto onboarding customer experiences related to driving conversion, especially experiences that assist customers navigate the complexities of Gusto payroll and expansion onboarding.
- North Star: Increase conversion of Gusto onboarding experience through experiences that simplify and clarify the overall and component specific onboarding process
- Here's what we're looking for:
- Hands-on experience building and launching AI-powered customer experiences
This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.