AECOM
Traffic Monitoring Operator/Call Center - 2nd shift
Atlanta, GA, United States
Sponsorship not specifiedDetected 11 hours ago
Operations ManagementCustomer SupportLeadershipCommunicationCollaborationTransportation Management
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The TMC in Atlanta, GA houses a 24/7/365 program that delivers incident management, dispatching, and traveler information services on Georgia's roadways.
- AECOM operations staff serve at the TMC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with motorists, first responders, GDOT staff, and mobility stakeholders of GDOT.
Responsibilities
- Coordinate and collaborate with GDOT signal personnel and/or the SigOps program, which is the program tasked with performing GDOT's traffic signal management services
- Regularly participate in ride-alongs with a HERO patroller to maintain familiarity with HERO procedures
- Perform routine updates of asset records, equipment, and contact lists
- Perform communication tasks consistent with the program's high level of customer service expectations and training
- Perform written documentation of activity and communication in a clear, concise, and complete manner
Requirements
- Ability to operate software platforms and web-based applications
- Participate in technical and customer service training and certification activity as required by the program
- Communicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required
Nice to have
- 2nd Shift Hours: 2:00 pm to 10:30 pm
- Previous experience working in a call center, customer service, 911 Operator or dispatching environment
- Demonstrated ability to meet a high level of customer service expectations
- Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment
- Previous experience working in a position which includes heavy telephone, radio, and computer usage
- Effective oral and written communications skills for in-person, radio, and phone conversations
- Ability to interpret or understand geographic information portrayed on a map and map-based applications
- Knowledge of interstates and state routes throughout Georgia with geographic familiarity of the freeway system and arterial roads
Company info
- At AECOM, we're delivering a better world.
- At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously.
- What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions.
Visa & Work Authorization
- Sponsorship for US Employment Authorization is not available for this position
This listing is sourced directly from AECOM's careers page and normalized into a canonical job model.