Crayon
Customer Success Manager
Boston, Massachusetts, United States
Sponsorship not specifiedDetected 218 days ago
LLMsProject ManagementCustomer Success
About the role
- You'll also play a key role in scaling Crayon's customer business, by driving retention and growth of our clients.
- You'll draw on your business, sales, and technical acumen to gain a deep understanding of their business objectives, strategic direction, AI vision, and technical needs to advise them through their journey with Crayon.
- You will also get to function at the tip of the spear for all new product releases, helping with everything from go-to-market strategy to narrative creation.
Responsibilities
- You'll have a key voice in shaping how we build and deliver ongoing value as a business.
- We're building software that helps sales teams win competitive deals at a higher rate.
- If you want to build something big and you're passionate about how generative AI is transforming go-to-market, we'd love to meet you!
Requirements
- You have 2+ years managing B2B SaaS accounts focused on retention and growth.
- You have the ability to navigate ambiguity in a fast-paced environment.
- You have a "roll up your sleeves" mentality and are committed to driving results.
Company info
- As the customer's trusted advisor and product expert, You'll host trainings, onboarding, and working sessions to educate our customers and dig deep into new use cases of Crayon.
- You proactively and positively represent your customers and their needs internally, and are excited to rally everyone around strategies that solve their needs.
- As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class competitive intelligence program.
- At Crayon, we literally fix this.
This listing is sourced directly from Crayon's careers page and normalized into a canonical job model.