Palo Alto Networks

Escalation Manager

Boston, United States of America · Full-time

No sponsorship$120k-$194kDetected 8 days ago

DevOpsCybersecurityProject ManagementCustomer SupportLeadershipCommunicationCollaborationProblem Solving

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odds of building a lasting career here

56Sponsors, lottery-bound

Cap-exempt (no lottery)0

Sponsors this role88

Entry-level history0

PERM / green-card track0

Lottery odds (Level III)83

Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 143 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 93%

Of 76 labor certifications old enough to have been used, 5 expired without the employer filing the next step. Median time from filing to decision: 491 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

266 transfer filings in the last year, covering 1222 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

The main responsibility of the Escalation Manager is to bring order, structure, and focused
attention to retention of existing customers and resolution of customer problems to gain
The Escalation Manager has overall responsibility for

Responsibilities

 Analyse trends behind customer retention, establish processes that lead to higher

Requirements

 Expert-level experience with CyberArk technology or Information Security field
 Ability to stay focused and calm under stress, clearly communicate to the customer
 Demonstrated ability to assume sole and independent responsibilities
 Ability to keep track of numerous detail-intensive, interdependent tasks and ensure
 Demonstrated knowledge of Information Security and Network Architecture concepts
 Bachelor's Degree in Computer Science or related field.

Nice to have

 Experience with DevOps concepts and tools preferred
 IT Project Management experience in large enterprise environment preferred

Compensation

The compensation offered for this position will depend on qualifications, experience, and work location.
For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below.
The offered compensation may also include restricted stock units and a bonus.
$119,700.00 - $193,600.00/yr

Benefits

A description of our employee benefits may be found here.
We are committed to providing reasonable accommodations for all qualified individuals with a disability.

Company info

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Here, everyone has a voice, and every idea counts.
If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.
This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person.
That's why most of our teams work from the office full time, with flexibility when it's needed.
This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Equal opportunity

Palo Alto Networks is an equal opportunity employer.
All your information will be kept confidential according to EEO guidelines.
If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Visa & Work Authorization

Is role eligible for Immigration Sponsorship?

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This listing is sourced directly from Palo Alto Networks's careers page and normalized into a canonical job model.