McKinsol Consulting Inc
Product Manager, Loyalty & Retention
Washington, District of Columbia, USA · contract, third party
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About the role
- This is an ideal opportunity for a systems-oriented product professional who excels in back-end logic and high-velocity delivery within a large-scale, enterprise environment.
- Qualifications Loyalty Expertise: Extensive experience managing loyalty programs, rewards ecosystems, or retention-focused digital products, preferably including a major program redesign for a large corporation.
Responsibilities
- Engine Optimization: Act as the primary product owner for back-end loyalty systems, ensuring the technical architecture supports seamless member experiences and data integrity.
- Delivery & Execution: Lead day-to-day agile ceremonies, including backlog grooming, sprint planning, and release coordination, to ensure loyalty enhancements are launched on schedule.
- Cross-Functional Collaboration: Partner closely with the Director of Loyalty and the Director of Product Management to align technical output with organizational KPIs like enrollment and trip frequency.
- Data-Driven Iteration: Monitor loyalty program dashboards and experimentation results to optimize feature performance and identify technical bottlenecks in the member lifecycle.
- Systems Thinking: Strong background in "back-end" product management with a deep understanding of APIs, data logic, and how technical systems drive customer behavior.
- Stakeholder Mastery: Proven ability to manage expectations across Marketing, Finance, and Engineering teams to drive shared outcomes.
- Act as the primary product owner for back-end loyalty systems, ensuring the technical architecture supports seamless member experiences and data integrity.
- Lead day-to-day agile ceremonies, including backlog grooming, sprint planning, and release coordination, to ensure loyalty enhancements are launched on schedule.
- Partner closely with the Director of Loyalty and the Director of Product Management to align technical output with organizational KPIs like enrollment and trip frequency.
- Monitor loyalty program dashboards and experimentation results to optimize feature performance and identify technical bottlenecks in the member lifecycle.
Requirements
- Agile Proficiency:
- Hands-on experience in backlog management and sprint execution within complex technical environments.
- While travel industry experience is not required, experience in high-volume industries like Retail, Hospitality, or FinTech is highly valued.
- Agile Proficiency: Hands-on experience in backlog management and sprint execution within complex technical environments.
- Industry Background: While travel industry experience is not required, experience in high-volume industries like Retail, Hospitality, or FinTech is highly valued.
This listing is sourced directly from McKinsol Consulting Inc's careers page and normalized into a canonical job model.