TabaPay
Merchant Monitoring Manager
Palo Alto, CA
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About the role
- TabaPay is a highly profitable rocketship that processes billions of dollars each year.
- This is a highly operational and process-focused leadership role.
- Merchant Monitoring Reporting <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"S
Responsibilities
- The Manager will lead a team of Merchant Monitoring professionals and partner closely with Client Success, Customer Due Diligence, Finance, Legal, Information Security, Fraud, and other stakeholders.
- The successful candidate will bring strong operational discipline, people leadership, analytical capabilities, and a continuous-improvement mindset to build a scalable and effective merchant monitoring operation.
- Lead the day-to-day execution of TabaPay's ongoing merchant monitoring programs and associated workflows.
- Manage the end-to-end monitoring lifecycle, including scheduling, merchant outreach, documentation collection, review and validation, escalation, disposition, evidence retention, reporting, and closeout.
- Manage workload, review queues, aging, and team capacity to ensure monitoring requirements are completed timely and effectively.
- Establish effective daily and weekly management routines to identify blockers, manage priorities, and drive work to completion.
- Additional Monitoring Programs: Support the implementation and ongoing execution of new or evolving regulatory, network, contractual, risk, or compliance monitoring requirements.
- Lead, coach, and develop a team responsible for executing merchant monitoring activities.
- Own operational performance against established service levels and completion requirements.
- Lead remediation of overdue or incomplete monitoring activities using a risk- and aging-based prioritization approach.
Compensation
- Periodic and Annual Reviews: Validation of business and ownership information, product and use case, financial and credit risk, contractual compliance, and, where applicable, AML, sanctions, regulatory, and licensing controls.
Company info
- The world is moving towards instant digital payments and TabaPay is leading the way.
- We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries.
- Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets.
- To learn more visit www.tabapay.com.
This listing is sourced directly from TabaPay's careers page and normalized into a canonical job model.