National Life Insurance Company

Program Manager, AI & Automation - Operations

Addison, TX; Montpelier, VT

Work authorization required$131k-$193kDetected 3 days ago

A/B TestingProduct ManagementLeadershipCommunicationCollaborationProblem Solving

About the role

This position plays a pivotal role in shaping the future of National Life Group through the strategic application of artificial intelligence and automation within Operations.
The successful candidate will demonstrate the ability to move from business opportunity to concept to deployment with a Minimum Viable Product (MVP) mindset, followed by iterative improvement.

Create effective prompts, workflows, controls and HITL review processes that support responsible AI use.
Partner appropriately with Legal, Compliance, Risk, Security, Data/Technology, and business stakeholders to move AI ideas from experimentation to responsible adoption.
Define and manage project scope, business requirements, timelines, and dependencies.
Work closely with leadership to support AI adoption as a way of working for all of operations.
Develop and manage an Operations AI initiative roadmap, balancing innovation, feasibility, and business value realization.
Collaborate across business, technology, data, and risk functions to ensure coordinated delivery of initiatives.
Partner with compliance, legal, and the AI Governance Committee to ensure responsible, transparent, and compliant AI implementations.
Each company of National Life Group is solely responsible for its own financial condition and contractual obligations.

Exceptional interpersonal and communication skills with the ability to convey complex ideas clearly to diverse audiences.
Agile, consultative, and outcome-oriented, with the ability to balance innovation and disciplined execution.
AI Proficiency Expectations
Strong analytical, problem-solving, and quantitative capabilities
statistical knowledge a plus.
Demonstrated success in managing cross-functional projects within complex organizational structures.
Experience with Life and Annuity operations or working within regulated industries preferred
At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.
All applicants are expected to:

Anticipate and mitigate risks associated with delivery and implementation.
Inspire and guide cross-functional teams toward achieving business and technology milestones.
Assist in the definition and maintenance of the AI transformation strategy for Service & Operations in alignment with enterprise objectives.
Facilitate alignment across stakeholders by clearly communicating objectives, trade-offs, and expected outcomes.
Define and track key performance indicators (KPIs) to evaluate the success and business impact of AI and automation initiatives.
Leverage data-driven insights to guide ongoing optimization and future prioritization of AI and automation initiatives in the business.
Ensure continuous improvement of AI applications to maximize business value and operational effectiveness.
Bachelor's degree in Business or a related field or minimum of 8 years in product management, with a focus on AI, software, digital platforms, or automation solutions.

Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
Stay curious and open to new AI-enabled ways of working.
Exercise sound judgment by reviewing and validating AI-generated content.

The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.
The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.
Additional Compensation and Benefits.
The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
The successful candidate may also be eligible to participate in National Life's discretionary annual incentive programs, subject to the rules governing such programs.
If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
Salary Pay Range
$131,250 - $192,500 USD

Your benefits start day one and are flexible and customizable to your and your family's specific needs.
Check out the BENEFITS of a Career at National Life!
education, training and certificates
Additional Compensation and Benefits.
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates.
Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York.
Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company.

This listing is sourced directly from National Life Insurance Company's careers page and normalized into a canonical job model.