Askable

Askable

Enterprise Customer Success Manager

Chicago, USA, US · Mid

Sponsorship not specifiedDetected 264 days ago
CanvaUX ResearchCustomer SuccessCadenceResearchCommunication

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • This role is based out of our brand new office in downtown Chicago 🍕 🌎 About Askable Hello, and thanks for stopping by!
  • Askable has been revolutionizing research and insights since 2017.
  • We live it, breathe it, and work every day to make Askable a place where people can thrive.

Responsibilities

  • This role isn't about driving usage for its own sake.
  • You'll partner closely with enterprise research, product, and design teams, as well as with our New Business, Customer Growth, Delivery, and Product teams internally.
  • You build trust while being willing to challenge and guide Collaborative.

Nice to have

  • You care about outcomes, not just activity Customer-first, with edge.
  • You win by working closely with teammates across the business Curious and adaptable.
  • If this role excites you but your experience doesn't align perfectly, we'd still love to hear from you.
  • Familiarity with subscription or recurring revenue environments Nice to have:

Benefits

  • You'll be the first Enterprise Success Manager on the ground in Chicago, helping shape how Enterprise Success operates in the US while learning from and extending the proven systems built in Brisbane and London.
  • You enjoy learning, evolving, and improving how things work Growth-oriented.
  • You're motivated by helping customers and yourself grow over time ---------- 🙌 Perks and benefits We believe the role itself should be the main reason you're excited to join Askable.

Company info

  • Founded in Australia, we've expanded to London and now the US, growing from a small team to over 70 talented individuals in just seven years.
  • With our newest office in Chicago, we're assembling a top-tier team to ensure a strong and successful launch in the US market.Are you ready to be a key part of this journey?
  • Our Culture Book guides what we stand for, how we work, and the values that unite us-because nothing beats winning with a team you genuinely love working with. ---------- 💡 About the role This is a senior, foundational role.
  • Read on. ---------- 🦄 Our culture Our culture drives everything we do.
  • Here, you're not just part of a team.
  • You're part of a community that cares about what they're building and how they're building it.
  • It's about helping customers build meaningful research rhythms, make better decisions, and grow the value they get from Askable as their needs evolve, while helping establish best-practice Enterprise Success foundations in a scaling US market.
  • Your mission is to ensure customers aren't just using Askable, but using it in ways that genuinely support their business objectives and unlock long-term value.
  • Askable grows when our customers get more value over time.
  • Enterprise Success exists to make that happen. ---------- 🛠 What you'll do Partner with enterprise customers to shape research cadence, priorities, and focus using Askable Tracks.
  • Take ownership of a well-established portfolio of global enterprise customers, driving long-term value and expansion Help customers build sustainable research rhythms that support real business decisions Enable multiple users and teams within customer organisations to confidently use Askable, including AI-powered capabilities like AskAI.
  • Exposure to UX research, product research, or insight-led organisations Experience helping customers adopt new ways of working Comfort operating in fast-changing or scaling environments Strong written and verbal communication skills ---------- 🚀 The mindset you'll need Strategic and thoughtful.
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