RealPage Inc.

Mixed Use CSM I

Remote, TX, US

Sponsorship not specifiedDetected 1 day ago

SalesforceCRMAccount ManagementCustomer SuccessCommunicationCollaborationAdaptabilityMicrosoft Office

About the role

The Lifecycle CSM plays a critical role in sustaining long-term customer value and reducing preventable churn.
Conduct customer conversations to understand evolving business objectives, operational challenges, and opportunities to increase value from Buildium.

Manage a high-volume portfolio of established Buildium customers, balancing scaled outreach with targeted 1:1 engagement.
Design and execute lifecycle programs that re-engage customers, strengthen adoption, and support continued customer maturity.
Analyze customer data, product usage, tenure, and engagement trends to prioritize outreach and optimize lifecycle strategies.
Collaborate cross-functionally with Product, Marketing, Sales, Support, and other Customer Success teams to improve customer outcomes and messaging alignment.
Proven ability to manage a high-volume book of business while delivering targeted, consultative customer interactions.
Strong relationship-building skills across internal and external stakeholders.

Success depends on proactive portfolio management, effective cross-functional collaboration, and the ability to translate customer and usage insights into scalable engagement strategies.
Strong understanding of the SaaS customer lifecycle, including adoption, retention, expansion, renewal, and long-term value realization.

SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance.

The Lifecycle CSM blends scaled engagement with targeted human interaction to strengthen product adoption, improve customer health, and support retention and expansion.
Identify adoption gaps, risk signals, and changes in customer needs, and take appropriate action to improve customer health and retention.
Maintain accurate customer data, health indicators, and activity tracking within CRM and other systems.
Strong analytical skills, with the ability to interpret customer health, engagement, and usage trends and prioritize actions at scale.

Overview The Lifecycle Customer Success Manager (CSM) is responsible for supporting a high-volume portfolio of established Buildium customers, typically two or more years into their tenure.
This role focuses on helping long-term customers continue to realize value from Buildium as their businesses, teams, and operational needs evolve.
This role requires the ability to identify changes in customer needs, uncover adoption gaps, and connect customers with relevant Buildium solutions, resources, and best practices.
Identify expansion opportunities and connect customers with relevant Buildium products, services, and resources.
Act as a strategic advisor within defined touchpoints, helping customers adopt best practices and maximize the value of their Buildium investment.
Proactively engage customers during key lifecycle moments, including changes in product usage, business growth, organizational transitions, and renewal periods.
Experience working with established customers whose business needs and product usage may have evolved over time.

Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range USD $23.32 - USD $39.66 /Hr.
RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

This listing is sourced directly from RealPage Inc.'s careers page and normalized into a canonical job model.