GLIDE

Assistant Manager/Supervising Case Manager

San Francisco

No sponsorship$45k-$49kDetected 12 days ago

CompliancePerformance ManagementHIPAAPublic HealthLeadershipCommunicationMentoringPublic Speaking

About the role

Provide direct supervision, coaching, and performance management for 1-3 Case Managers to ensure high-quality, consistent services across all San Francisco neighborhoods.
Verify all relocations and reunifications for appropriateness, documentation, safety, and legitimacy.
Model excellence in direct case management.

Manage and safeguard all client supplies, vouchers, tickets, gift cards, and other valuables.
Lead shift briefings, debriefs, and weekly team meetings. Identify and document training needs and support staff development.
Build and maintain collaborative relationships with CBOs, SFPD, SFFD, EMS, hospitals, clinics, statewide partners, and GLIDE internal programs (Welcome Center, Safety, Ambassadors, etc.).
Connect clients to the full range of GLIDE and community-based services. Collaborate with all GLIDE neighborhood engagement and street-crisis response programs, integrating services where appropriate. Build rapport with neighborhood groups.
Support the Program Manager and Director by enforcing Journey Home's mission, policies, protocols, and contract requirements.
Obtain jail clearance in San Francisco and other Bay Area counties to enter city and county jails to advocate on behalf of incarcerated clients; other clearances as necessary and approved by management to help support clients.

Must have experience and training in de-escalation, motivational interviewing, overdose reversal, data collection and case notes.
Experience providing street-based outreach services in urban settings and homeless encampments.
Must be able to successfully engage clients in services and retention through the application of motivational interviewing, risk reduction counseling, and strengths-based counseling techniques.
Must be able to provide culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.
Required Licenses and/or Certificates
Must have a valid California Drivers license.
Must have auto insurance and a clean DMV record with the ability to drive GLIDE's Journey Home Service Van.

Develop outreach and educational materials and support leadership in coordinating special events that promote Journey Home and GLIDE services.

GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

This listing is sourced directly from GLIDE's careers page and normalized into a canonical job model.