Legion Technologies

Technical Support Engineer

Remote, United States · Mid

Sponsorship not specifiedDetected 5 days ago

iOSAndroidSQLLinuxRESTOAuthJiraConfluenceCustomer SupportZendeskPostmanCommunicationProblem Solving

About the role

You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution.

Commit to the sustainability of the Support discipline at Legion
Build positive relationships with peers while working remotely on projects executed across geographies and cultures
Legion Technologies delivers the industry's most innovative workforce management platform.
It's proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, and increased operational efficiency.
Legion delivers cutting-edge technology in an easy-to-use platform and mobile app that employees love.

Experience documenting best practices and procedures in an IT knowledge base
Strong proven technical focus, analytical and problem-solving skills
Experience writing customer-facing knowledge base articles to enable customer self-service
Ability to analyze a customer's requirement and translate that into an actionable configuration of software
Previous experience in a technical support role for Software/SaaS solutions
Excellent English language communication skills
Excellent customer management skills in highly escalated situations
Demonstrated passion for creating a delightful customer experience for all users

Understanding of API authentication (OAuth, API keys, tokens etc.)
Technical expertise in integration technologies and protocols such as HTTP, HTTPS, FTP, SFTP, SOAP, REST, JMS, JDBC
Experience and demonstrated knowledge of SQL and writing simple to moderate queries
Experience working with and troubleshooting REST APIs
Experience in workforce management and/or the retail industry
Experience with Zendesk, Confluence and Jira for ticketing and knowledge management
Experience with Workato and Automation Pro II or above certified
Experience with using Postman or similar tooling to make REST API calls.

$85,000 - $87,300 + Bonus + Stock Equity
At Legion, we offer competitive compensation and benefits packages to all employees.
As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data.
Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living.
Join Legion's mission to turn hourly jobs into good jobs.
Join us in making hourly work rewarding and fulfilling.

$0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
Discretionary Paid Time Off and Paid Holidays
Parental Leave
Monthly Wellness Reimbursement
Embrace a culture that's collaborative, fast-paced, and entrepreneurial.
We're a remote, mission-driven team seeking exceptional talent to propel this vision.

Become a trusted advisor to customers, hyper-focused on quality and successful adoption
With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment.
All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co
Legion is an equal opportunity employer.

tus, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or

This listing is sourced directly from Legion Technologies's careers page and normalized into a canonical job model.