Reevo
Builder - Product Operations
San Francisco
Sponsorship not specifiedDetected 266 days ago
SQLOKRsOperations ManagementCustomer SuccessCadenceLeadershipCommunicationMentoring
About the role
- You will be on the front lines planning, directing, and coordinating the day‑to‑day and strategic operations that power Reevo's product and customer experience.
- We expect the team to be in our SF office five days a week - that's important to how we operate and scale right now.
Responsibilities
- Product & Domain Mastery: Rapidly develop deep expertise across all Reevo product modules and serve as the internal product authority.
- Operational Leadership & Cadence: Define and implement operating policies, SOPs, and controls across onboarding, delivery, and support. Establish operating rhythms (weekly/monthly/quarterly), set KPIs/OKRs, and drive accountability across teams and vendors.
- Program & Process Excellence: Design, implement, and continuously improve end-to-end onboarding and adoption workflows to reduce time-to-value and increase utilization.
- Implement interim operational solutions to bridge product gaps, with clear exit criteria and handoffs to permanent fixes.
- Cross-Functional Execution: Lead initiatives across Product, Engineering, Sales, CS, and Marketing to remove friction, standardize handoffs, and improve service quality.
- Planning, Capacity & Resources: Forecast demand and capacity (people, process, tooling), prioritize initiatives, and allocate resources to support growth.
- Customer & Market Insight: Act as the Voice of the Customer, translating feedback, usage data, and qualitative insights into clear product and prioritization recommendations. Maintain awareness of AI and revenue-tech trends to inform operational readiness.
- Measurement & Data-Driven Decisions: Define and maintain dashboards across key metrics (TTV, activation, NPS/CSAT, SLAs, backlog, cost per customer, throughput).
- Independently analyze data (including SQL) to inform decisions, build operating models, and drive adoption improvements.
- Vendors, Tooling & Risk: Evaluate, negotiate, and manage vendors and tools supporting onboarding, support, analytics, and knowledge management. Partner internally on compliance, data handling, and business continuity.
Requirements
- Bachelor's degree in Economics, Mathematics, Finance, Business Administration, Operations Management or a related quantitative field (or equivalent practical experience) required.
- 3-7 years in investment banking / consulting, product operations, operations management, customer success operations, or related roles, ideally in B2B SaaS or AI-driven platforms.
- Proven ability to translate complex products and customer feedback into scalable processes and prioritized improvements..
- Demonstrated ability to quickly grasp complex products and translate deep customer understanding into impactful product enhancements.
- Experience navigating dynamic startup environments, managing multiple priorities, and driving measurable outcomes.
- Strong analytical and communication skills
- comfortable with BI tools and SQL
- Exceptional communication skills, able to effectively represent and advocate for customer needs cross-functionally.
Compensation
- A highly competitive base salary and bonus structure, and early-stage equity that aligns your success directly with the company's growth.
Benefits
- Compensation: A highly competitive base salary and bonus structure, and early-stage equity that aligns your success directly with the company's growth.
- Comprehensive Benefits: Competitive health, dental, and vision coverage, generous paid time off (PTO), and other valuable perks designed to support your well being.
Company info
- Join a collaborative, innovative, and fast-paced work environment where your direct contributions have a tangible and immediate impact on the product, the sales strategy, and the overall company trajectory.
- Here at Reevo, we know the best ideas come from people with different experiences and perspectives.
- We welcome candidates from all backgrounds and are proud to be an equal opportunity employer.
- We do not discriminate based on any protected characteristic, and we're happy to provide accommodations throughout the application process.
- Obsessed with delivering exceptional customer experiences, you design operational processes that delight customers and scale.
- Growth & Development: Clearly defined career advancement paths, dedicated mentorship opportunities, and a strong commitment to investing in your continuous professional development and skill enhancement.
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Reevo's careers page and normalized into a canonical job model.