Zoro
Manager, Digital Merchandising - Category Experience Strategy
Chicago, Illinois, United States · Full-time
Sponsorship not specified$96k-$159kDetected 57 days ago
Data StructuresProduct ManagementCommunicationCollaborationProblem Solving
About the role
- Zoro is redefining digital merchandising by transforming how customers discover, evaluate, and purchase products.
- You'll translate deep customer and product understanding into intuitive, high-performing experiences that make it easy for customers to find exactly what they need.
Responsibilities
- Own and optimize the end-to-end customer experience within assigned product categories, including browse, search results, and product discovery
- Develop and oversee the execution of category-specific merchandising strategies grounded in customer behavior, product complexity, and business priorities
- Content enhancements that support confident decision-making
- Identify opportunities for category-specific optimizations and run tests to validate impact
- Partner closely with the Global Experience Strategy team to align category needs with sitewide standards and inform improvements
- Collaborate cross-functionally with Category Management, Product Information & Enrichment, Digital Product, and Marketing teams to execute initiatives
- Zoro's total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance.
- We also support growing your family through access to adoption assistance program
- At Zoro, we don't just follow a playbook-we help build it.
Requirements
- 4-7+ years of experience in ecommerce, digital merchandising, category management, or a related field
- Data-driven mindset with the ability to analyze performance and translate insights into action
- Experience working cross-functionally with Product, Marketing, Category Management, or Data teams
- Familiarity with taxonomy, attributes, and product data structures
Skills
- Company Summary
- make it easy for businesses to get the tools, parts, and supplies they need to keep things running.
Compensation
- The pay range provided is not a guarantee of compensation.
- $95,500 - $159,200 USD
Benefits
- In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- For additional information and details regarding our benefits and our parent company, W.
- Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership.
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
Company info
- Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership.
- We don't have all the answers, but we're always asking good questions.
- Zoro's culture has been recognized by Fortune, Best Places to Work, and Built In Chicago-but the recognition we care about most comes from our team members, who make this place what it is.
- We also know that flexibility matters.
- Our hybrid work model gives you space to focus and the flexibility to live your life - asking team members to be onsite at least two days a week.
- Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
- At Zoro, we're growing fast toward big aspirations - and we're continuously excited about the new challenges we get to solve together.
- We are proud to be an equal opportunity workplace.
- We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law.
- Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
- Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running.
Visa & Work Authorization
- ity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or
This listing is sourced directly from Zoro's careers page and normalized into a canonical job model.