Clover Solutions LLC

Account Manager

Hagerstown, Maryland, United States of America · Contract

Work authorization required$47k-$74kDetected 31 days ago

Incident ResponseProject ManagementCustomer SupportCommunicationCollaborationOrganizational Skills

About the role

Your responsibilities will include managing client relationships, addressing inquiries, providing technical assistance, and proactively resolving issues to maximize client satisfaction.
This is an elevated position within Fiserv, supporting our most visible clients.
Intellectual curiosity and the desire of a client-first mindset is a must.

Build and nurture strong operational relationships with clients through regular communication via video, phone, email, and occasional in-person meetings.
Serve as a knowledgeable resource on all merchant processing products, troubleshooting issues and guiding clients through solutions to optimize their use of our services.
Collaborate cross-functionally with internal teams to address and resolve client concerns, participate in incident response efforts, and contribute to overall process improvement.
Maintain accurate client records, update client profiles and collaborate with Finance regarding internal audits.
Experience you will need to have: High School Diploma or equivalent Minimum of 3 years' experience in advanced client support / customer service roles.

Experience that would be great to have: Bachelor's degree in business or finance.

Bachelor's degree in business or finance.
Experience with project management and enterprise-level issue resolution.
Experience in the payments or merchant processing industry.
Willingness to travel up to 20% as needed.
If you are passionate about delivering exceptional client experiences and thrive in a collaborative, fast-paced environment, we encourage you to apply for this exciting opportunity.

$47,100.00-$73,600.00 These pay ranges apply to employees in Maryland.
Pay ranges for employees in other states may differ.
Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv.
Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

No-cost mental health support through Employee Assistance Programs.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Prepare and deliver routine reports on client activity, issue resolution, and overall account health.

Fiserv is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
Please note our AskHR representatives do not have visibility to your application status.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This listing is sourced directly from Clover Solutions LLC's careers page and normalized into a canonical job model.