University of Saskatchewan
Academic Health Technology Support Specialist, ICT Enterprise Solutions
Saskatoon, SK, CA
Sponsorship not specifiedDetected 8 days ago
LogisticsCustomer SupportResearchLeadershipCommunicationMicrosoft Office
About the role
- Duties and Responsibilities: Analyzes and prioritizes user issues to resolve technical problems effectively and promptly.
- Monitors equipment usage to confirm operational status.
- Coordinates with vendors and service providers for equipment servicing, upgrades, and warranty claims.
Responsibilities
- Performs preventive and corrective maintenance of equipment according to manufacturers' recommendations.
- Creates, maintains, and updates documentation for equipment usage, maintenance logs, updates, and standard operating procedures.
- Supports faculty, staff, researchers, and students with teaching tools, web conferencing, and video capture technology.
- Confirms curriculum alignment with available technology and supports achievement of curriculum goals through technical resources.
- This role delivers technical support by reviewing and prioritizing user issues and resolving them efficiently across teaching, clinical, and lab environments.
- This position contributes to continuous improvement initiatives and maintains procedures supporting courses, exams, specialized labs, and clinical activities.
- Additionally, this position develops documentation, supports projects, and provides operational data to inform planning and decision-making.
Requirements
- Minimum of two years of experience in research or academic laboratory environments.
- Knowledge of laboratory IT systems, data acquisition, operating systems, networking basics, scientific software, and data management practices including backup, storage, and retrieval.
- Familiarity with scientific instruments, such as high-performance liquid chromatography, mass spectrometers, fluorescence and atomic force microscopes, and spectrophotometers, as well as lab safety protocols.
- Ability to prioritize tasks and work in time-sensitive matters.
- Ability to work effectively, both independently and collaboratively.
Benefits
- Summary: The academic health technology support specialist supports the daily operation, logistics, and maintenance of dental and health technology equipment within the dental college.
- The technician collaborates with faculty, staff, students, and stakeholders across multiple health science programs to support teaching and learning technologies, including audio-visual systems and simulators.
- Supports the development and implementation of course curricula using teaching and learning tools, audio visual equipment, computerized simulators, and dental devices.
- Maintains current knowledge of advancements in dental healthcare technology and trends across health science disciplines.
- Acts as a technical expert in advancing technology throughout the college, clinic, labs, and distributive educational model.
- Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment.
- Engages in continuous learning by participating in activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion.
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This listing is sourced directly from University of Saskatchewan's careers page and normalized into a canonical job model.