FreedomCare
Care Specialist I, Las Vegas, NV / Hybrid
Las Vegas, NV
Sponsorship not specified$20k-$23kDetected 6 days ago
SalesforceOutbound SalesHRCustomer SupportCommunicationAdaptability
About the role
- Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.
- We value your can-do positive attitude and desire to turn a negative into a positive.
- We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.
Responsibilities
- You will receive excellent in-house training which will help you develop a thorough understanding of our program.
- Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys
- Maintain reliable work schedules
- De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution
Nice to have
- Previous experience in a Customer Service environment
- At least 1 year of experience in high-volume inbound call center or contact center environment
- Experience with CRMs or Workforce Technology - Salesforce, Medflyt, and Verint
- A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
- Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types
- Attention to detail in reviewing records
- Ability to meet and/or exceed targets/metrics
- Computer proficiency required
Compensation
- We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
Benefits
- Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests
- Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations
- Screen patients and caregivers for additional programs and benefits to enhance their lives
Visa & Work Authorization
- l orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics
Apply directly at FreedomCare →Create a free account for alerts like thisView FreedomCare immigration profile
This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.