Hpe
Federal Account Support Manager, (Clearance
Annapolis Junction, Maryland, United States of America
No sponsorship$93k-$214kDetected 1 day ago
TypeScriptCybersecurityProject ManagementCRMAccount ManagementSupply ChainCustomer SuccessCustomer SupportCommunicationMentoring
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- We know varied backgrounds are valued and succeed here.
- We make bold moves, together, and are a force for good.
- Job Description: Management Level Definition: Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
Responsibilities
- Integrate technical knowledge and business understanding to create solutions for customer.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Review support plan for business indicators and map to company service solutions.
- Develop and grow assigned customer account relationships with complex and strategic accounts.
- Design and deliver support solutions using specific industry knowledge and expertise
- Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
- Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
- Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
- Serve as the primary customer-facing delivery lead for assigned strategic and Federal customer accounts.
- Drive complex technical and business escalations to resolution by coordinating activities across engineering, support, supply chain, field delivery, program management, and account teams.
Requirements
- US Citizenship Required
- Active U.S. Government TS/SCI with Polygraph security clearance required.
Nice to have
- Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired.
- Experience supporting enterprise infrastructure environments, including compute, storage, networking, AI/HPC, or mission-critical systems preferred.
Skills
- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
- Some in-depth knowledge of corporate organization and policies.
- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- Provide Mission Critical customer recommendations to improve processes.
- Experienced knowledge of change management process and tools in complex environment.
- Advanced skills in project management, communication, analysis, and presentation.
- Expertise in area of focus and knowledgeable of future technology directions.
- Mission Critical and ITIL certifications.
- Strong customer relationship management and executive communication skills.
- Ability to coordinate technical and non-technical resources across multiple organizations to achieve customer outcomes.
- Education and Experience Required:
Compensation
- USD 92,600 - 213,500 in Maryland
- The listed salary range reflects base salary.
- Variable incentives may also be offered." "The expected salary/wage range for this position is provided below.
Benefits
- Facilitate customer service reviews, communicate account health, and provide recommendations to improve operational performance and customer satisfaction.
- Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
- Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
Company info
- Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
- Job Description:
- Management Level Definition:
- Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
- Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
- We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
- Our culture thrives on finding new and better ways to accelerate what's next.
- We have the flexibility to manage our work and personal needs.
- If you are looking to stretch and grow your career our culture will embrace you.
- Open up opportunities with HPE.
- Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
- Frequently contributes to the development of new ideas and methods.
Equal opportunity
- Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
Visa & Work Authorization
- US Citizenship Required
This listing is sourced directly from Hpe's careers page and normalized into a canonical job model.