Momentus

IT Helpdesk Analyst

San Jose, CA, United States · Staff+ · Full-time

No sponsorship$85k-$100kDetected 12 days ago

AzureCloud PlatformsCybersecurityAuditingOnboardingCustomer SupportRoboticsFirewallLeadershipCommunicationInternal Audit

About the role

Provide feedback to IT leadership periodically to ensure effective solutions are implemented
Onboard new hires to Momentus and participate in the IT portion of the onboarding process
Handle and bring to closure escalated issues identified by business users and/or other IT staff.

Create, track and escalate user work requests, thoroughly documenting issues and closing tickets within the automated work order ticketing system. Provide feedback to IT leadership periodically to ensure effective solutions are implemented
Develop and implement documented processes in a planned and coordinated way in line with departmental procedures and industry standards.
Handle and bring to closure escalated issues identified by business users and/or other IT staff. Determine whether issues can be worked internally or need to be referred to external vendor support
Provide support for internal and external audit/assessor/penetration testers.
Maintain professional work ethic, appearance, and communication style on the telephone, via email and in-person

Bachelor's degree in information technology, Computer Science, Information Systems desired
Ability to work independently in a fast-paced environment while managing multiple projects simultaneously
Demonstrate flexibility, troubleshooting skills, attention to detail, and ability to work in an interrupt-driven environment
Required Skills and Experience
U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. Â§ 1324b(a)(3) is required.

Manufacturing, Electronic, or Aerospace industry background
Prior startup experience
Previous experience working on DoW and other USG development and deployment programs
Foundational Network Skills that include cabling, racks, switching, firewalls, wireless and diagnostic tools
Excellent written and verbal technical communications skills

$85,000.00 - $100,000.00/per year
Base pay is one part of our total compensation package (base+bonus+equity) and is determined within a range.
Your actual base salary will be determined on job-related knowledge and skills, education, and experience.

Our benefit plans include medical, dental, and vision insurance, 401k retirement plan, short and long term disability and life insurance.
We also offer flexible PTO, along with 11 paid holidays, sick time and paid parental leave.

As an early mover in the in-space transportation and infrastructure services, Momentus is at the forefront of the commercialization of space.
With an experienced team of aerospace, propulsion, and robotics engineers, Momentus has developed a cost-effective and energy-efficient in-space transport system.
Daring problems require daring solutions.
We boldly charge into uncharted territory knowing that no matter the outcome we will benefit from the journey and move closer to our goals no matter what.
Our teams know that working at Momentus means more than building innovative technology, it means creating entirely new markets in the space economy.
We are level-headed, business-minded strategic thinkers intent on providing immediate value to our customers today while simultaneously preparing for the vast possibilities of the future.
If this sounds like you, we should talk.
Momentus does not accept agency resumes.
Please do not forward resumes to our employees or any company email.
Momentus will not be responsible for any fees related to unsolicited resumes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This listing is sourced directly from Momentus's careers page and normalized into a canonical job model.