Demandbase

Senior Customer Success Manager II

US - Remote · Senior

Sponsorship not specifiedDetected 28 days ago

CRMSalesAccount ManagementCustomer SuccessLeadershipCommunicationMentoring

About the role

The Senior Customer Success Manager is responsible for driving strategic customer outcomes, retention, expansion, and executive engagement across Demandbase's most complex and high-value customer relationships.
As a senior individual contributor, you will serve as a trusted advisor to executive stakeholders, helping customers transform their go-to-market strategies and realize measurable business value through the Demandbase platform.
This role requires a highly consultative leader who can influence at all levels of an organization, from practitioners to C-suite executives.

Own a portfolio of Demandbase's largest and most strategic customer relationships.
Develop trusted advisor relationships with executive stakeholders, including VP, SVP, and C-level leaders across Marketing, Sales, Revenue Operations, and Customer Success organizations.
Drive customer adoption, business value realization, retention, and growth across assigned accounts.
Create and execute strategic success plans aligned to customer business objectives and measurable outcomes.
Lead executive business reviews and strategic planning sessions that demonstrate value and align Demandbase solutions to customer priorities.
Drive measurable customer outcomes through successful platform adoption and utilization.
Partner with Account Executives to identify, develop, and execute expansion opportunities through upsell and cross-sell motions.
Lead complex customer initiatives involving multiple stakeholders, business units, and internal teams.
Coordinate resources across Customer Success, Product, Support, Professional Services, Sales, and Marketing to ensure successful customer outcomes.

8+ years of experience in Customer Success, Strategic Account Management, Consulting, Revenue Operations, or related customer-facing SaaS roles.
Proven success managing enterprise and strategic customer relationships with executive stakeholders.
Experience working with CRM, marketing automation, sales engagement, intent, analytics, and revenue technology platforms.
Experience identifying process improvements and implementing scalable solutions that improve team effectiveness and customer outcomes.
Demonstrated ability to drive retention, expansion, and measurable customer outcomes within a SaaS environment.
Strong consultative and executive communication skills, with experience influencing VP and C-level decision makers.
Deep understanding of B2B go-to-market strategies, account-based marketing, demand generation, sales processes, and revenue operations.
Proven ability to lead complex, cross-functional initiatives and navigate ambiguity in fast-paced environments.
Strong analytical skills with the ability to leverage data to drive decisions, recommendations, and customer outcomes.
Demonstrated ability to independently manage multiple priorities while maintaining a high standard of execution.

Experience working with enterprise marketing, sales, or revenue technology platforms.
Background in ABM, Revenue Operations, Digital Marketing, Sales Operations, or GTM Strategy.
Experience managing global or Fortune 1000 customer relationships.
Demonstrated success serving as a trusted advisor to executive leadership teams.
We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.
We recognize that not all candidates will have every skill or qualification listed in this job description.
If you feel you have the level of experience to be successful in the role, we encourage you to apply!
Unsolicited Submissions

Identify risks proactively and develop mitigation plans to improve customer health and retention.

Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale.
With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence.
Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks - all in one platform.
As a company, we're as committed to growing careers as we are to building world-class technology.
We invest heavily in people, our culture, and the community around us.
We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power.
Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.

This listing is sourced directly from Demandbase's careers page and normalized into a canonical job model.