Astound

Astound

IVA and Digital Platform Developer

PA-Baltimore Drive, Wilkes-Barre, USA · Full-time

Sponsorship not specified$70k-$80kDetected 28 days ago
PythonJavaNode.jsSQLNoSQLMongoDBRedisRESTMachine LearningData AnalysisData ScienceNLPLLMsProduct StrategyResearchCommunicationCollaborationProblem SolvingCritical ThinkingMentoring

About the role

  • The base pay range represents the low and high end of the hiring range for this job.
  • Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
  • It is specific to Pennsylvania and Texas and may not be applicable to other locations.

Responsibilities

  • Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences.
  • Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension.
  • Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks.
  • Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives.
  • Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces.
  • Experience in Design and Solution Architecture for creating chatbots & voicebots.
  • Minimum of 3+ years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions.

Requirements

  • Travel required up to 25%
  • Experience with Node.js as a backend technology for chatbot development.
  • Experience with REST and SOAP Web Services
  • Proficiency in data formats, specifically JSON.
  • Experience with SQL databases and NoSQL such as Redis / MongoDB.

Skills

  • Platforms are not limited to what is outlined.

Compensation

  • The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable.
  • The base pay range represents the low and high end of the hiring range for this job.
  • Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
  • It is specific to Pennsylvania and Texas and may not be applicable to other locations.
  • Our Mission Statement:
  • Take care of our customers
  • Starting at 80 hours per year, and increases based on tenure with the organization

Benefits

  • 401k retirement plan, with employer match

Company info

  • Take care of our customers
  • Take care of each other
  • Do what we say we are going to do
  • Have fun
  • Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
  • Discrimination of any kind has no place here.
  • We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
  • We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
  • About Astound:
  • Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.
  • We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
  • At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.
  • Our commitment to excellence extends beyond infrastructure.
  • We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
  • Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
  • We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys.
  • At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Visa & Work Authorization

  • e, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law
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This listing is sourced directly from Astound's careers page and normalized into a canonical job model.