Agile Defense

IT Quality Control Specialist

Quantico, VA · Contract

No sponsorshipDetected 48 days ago

CommunicationCollaborationSharePoint

About the role

The Candidate will use Quality Control (QC) processes to review existing performance and recommend process improvements to improve performance metrics, and to identify and reduce disruptions to services.
Working Conditions - General office environment.

Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
Possible off-hours work to support releases and outages
That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

DoD 8570 IAM I Level Certification Required (CAP, CND, Cloud+, GSLC, Security+CE, or HCISPP and ITIL v3 Foundations or higher
The success of the Candidate in this area is dependent on the ability to properly identify and measure those ITSM Processes implemented across the Clients' Enterprise Network by the Client.
Occasionally required to stand
frequently required to walk and sit
Continually required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear

This process should focus on identifying root causes or deficiencies in service operations.
Collect data from the ITSM system and end users for the ITSM processes including, but are not limited to, Incident Management, Event, Service Request, and Knowledge Management.
Review and analyze collected data comparing it to expected level of quality listed in the Surveillance Plan.
Proficiency in Knowledge Management tools (such as SharePoint) and trouble ticket management tools (such as BMC Remedy).
General office environment.
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
The working environment is generally favorable.
Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental.
Our culture is alive and evolving, but it always stays true to its roots.
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions.

This listing is sourced directly from Agile Defense's careers page and normalized into a canonical job model.