Priviahealth
Digital Experience Manager
Remote, USA, United States
Sponsorship not specified$84k-$105kDetected 13 days ago
HTMLCSSProject ManagementSEOSalesforceOperations ManagementCustomer SupportLeadershipCommunication
About the role
- The Digital Experience Manager will serve a key role in ensuring a cohesive digital experience for our Care Centers and patients by supporting the strategy and utilization of our digital products.
- The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
- All your information will be kept confidential according to EEO guidelines.
Responsibilities
- This role will own, scale, and optimize the operational efficiency of our existing Care Center websites on the Drupal enterprise platform.
- This role will also be a key partner in implementing the online scheduling strategy in partnership with internal IT and respective market operations teams to create a cohesive patient experience.
- Oversee the end-to-end support of the Care Center Digital queue.
- Establish, monitor, and ensure high-quality technical support for our Care Centers.
- Manage day-to-day queue efficiency, acting as a senior escalation point for complex issues while partnering closely with IT, offshore support team, and internal operational teams to resolve tickets.
- Manage external contractors that work on support tickets.
- Establish and analyze key performance metrics (KPIs) via regular reporting to evaluate support efficiency, identify operational bottlenecks, and drive continuous platform improvements.
- Provide support in other Digital projects (like SEO, ORM, DAM etc) as needed.
- Proven experience managing complex, multi-stakeholder projects, with deep familiarity using agile ticketing systems (e.g., Monday, Asana, Salesforce Cases) to manage support workflows.
Requirements
- Work with your internet provider if you have questions about your connection.
- 5+ years of experience in web operations, digital project management, or digital product support, with a proven track record in a fast-paced environment.
- 2+ years of experience managing external vendors, agencies, or offshore development teams against SLAs.
Compensation
- $84k-$105k
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This listing is sourced directly from Priviahealth's careers page and normalized into a canonical job model.