Sartorius

Customer Service Specialist - Bohemia, NY

Bohemia, NY, United States of America

Sponsorship not specifiedDetected 7 days ago

CRMSalesSAPLogisticsCustomer SupportLeadershipCommunicationCollaborationMentoringMicrosoft Office

About the role

Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Please view equal employment opportunity posters provided by OFCCP here.
Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"

Bachelor's degree in business administration or similar
2+ years of work experience in customer service or order processing department
Solid understanding of early stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
Proven software skills, e.g. Microsoft Office, SAP and any field management software
You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com

Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
Check delivery times with internal departments and headquarters
Guarantee invoice verification and generate and distribute customer reports and service billings
Assist in customer payment arrangements with finance department
Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
Update key products end user list
Provide reports on various topics, e.g. customer complaints on loss / delays

Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
As a growing global life science company, with our stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

Sustainability, Openness, Enjoyment
What We Offer
As a growing global life science company, with our stock listed on the
Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
As the Customer Service Specialist, you will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers.
The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases.
Join our global team and become part of the solution.
We are looking forward to receiving your application.

This listing is sourced directly from Sartorius's careers page and normalized into a canonical job model.