Primerica
Data Center Technician 2- Production Services
Duluth, GA · Internship
Work authorization required$43k-$65kDetected 21 days ago
CommunicationProblem Solving
About the role
- Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year.
- In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row.
- In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine.
Responsibilities
- Monitor and manage batch processing cycles across multiple LPARs and distributed platforms using automated scheduling tools.
- Identify, troubleshoot, and resolve batch job failures (abends) in a timely manner, escalating issues to appropriate support teams as needed.
- Support daily distributed processing activities through scheduling interfaces and ensure successful job execution.
- Create, update, document, and resolve incident tickets with accurate and detailed information in accordance with established procedures.
- Validate that production jobs and batch cycles are correctly scheduled, loaded, and executed.
- Maintain and update operational procedures, runbooks, and departmental documentation to ensure accuracy and consistency.
Requirements
- Some experience supporting mainframe and/or distributed production environments.
- Ability to prioritize workload and respond effectively in a production environment.
- Familiarity with incident management and ticketing systems.
- Assist application development and support teams by processing operational requests and assigning Fire IDs/access as required.
Nice to have
- Exposure to JCL (Job Control Language).
- Experience with enterprise scheduling tools such as Control-M, CA-7, AutoSys, or similar platforms.
- Familiarity with ITIL processes and incident management practices.
- Key Competencies
- Mainframe Operations
- Batch Processing
- Incident Management
- Problem Resolution
Compensation
- $43,000 - $65,000 annually.
Benefits
- Day one health, dental, and vision insurance
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Tuition reimbursement
Equal opportunity
- Equal Opportunity Employer.
- At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Visa & Work Authorization
- This position is not eligible for employer-sponsored work authorization or visa sponsorship, now or in the future.
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This listing is sourced directly from Primerica's careers page and normalized into a canonical job model.