Safelite
Product Director, AI & Agentic
US - REMOTE · Director
Sponsorship not specifiedDetected 1 day ago
SnowflakeLLMsAgentic AIAI OrchestrationA/B TestingProduct Management
About the role
- You should apply - even if you don't match every single requirement!
- But beyond the glass, we're so much more.
- Let us be the best place you'll ever work.
Responsibilities
- Own the agentic roadmap across customer, client, and colleague
- Build and improve agents as living systems
- Scope, build, and ship agents that handle thousands of customer, client, and colleague conversations, and improve them in production rather than shipping and leaving them.
- Own how agent performance is measured, from accuracy and resolution to revenue and customer experience, and act on what the data shows.
- Lead the build with partners and engineering
- Manage the platform partners who build alongside us, with clear standards for delivery and a tight working rhythm.
- Partner closely with Technology, Design, Analytics, Operations, Contact Center, Sales, and Client teams to deliver measurable outcomes.
- Lead and grow the product team
- Lead, hire, and mentor a team of product managers, each owning a space within the agentic portfolio.
- Set the standard for AI fluency on the team, measured by what people build and learn, not by titles or credentials.
Requirements
- 8+ years of product management or digital product experience, with meaningful time owning products from strategy through launch and continuous improvement, and experience leading product managers.
- Experience shipping conversational, AI-enabled, or agentic product in production, with real users and measurable outcomes.
- Ability to operate in ambiguity and bring structure to complex problems.
- You have shipped chatbots, virtual agents, or AI-driven experiences, and you have lived through what it takes to make them reliable when they hit friction.
- Product environments where you have seen real practice work.
- You have worked inside organizations that set the standard for how product gets built.
Nice to have
- Experience leading both customer-facing and internal associate-facing AI experiences.
- Understanding of how agents transact with other agents and systems, and where interoperability is heading.
- Familiarity with modern experimentation practices for AI systems, including offline evals, online testing, and human-in-the-loop review.
- Core Capabilities
- Roadmap Ownership.
- Builder Fluency.
- Treats agents as systems to observe, test, simulate, and improve continuously.
- Business Acumen.
Skills
- strategy development, discovery, customer signal, analysis, and prototyping.
Benefits
- You will turn vision and strategy into an executable roadmap, then run the build, the experimentation, and the performance that make these experiences real.
- Translate vision and strategy into an executable roadmap and clear priorities across all three audiences.
- Make tradeoff decisions based on customer impact, business value, effort, risk, and learning potential.
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This listing is sourced directly from Safelite's careers page and normalized into a canonical job model.