Winsupply
Network Support Analyst
Moraine, OH, United States
Sponsorship not specifiedDetected 23 hours ago
AndroidAccountingVPNCiscoSD-WANCommunicationProblem SolvingCritical ThinkingMicrosoft Office
About the role
- Will provide customer assistance concerning the everyday use of computer hardware and software.
- Monitors, analyzes, and resolves first level incidents related to enterprise network; discovers, diagnoses, troubleshoots, facilitates repair, and reports on problems with network devices
- Escalates tickets to the Network Operations Center (NOC), when appropriate
Responsibilities
- Complex/high priority problems are elevated to Tier II Network Support Team Members for resolution when needed, but the Tier 1 Network Support Team Member is responsible for ensuring that an effective solution is provided to the user.
Requirements
- Associates or Bachelor's Degree or related experience
- Working knowledge of Windows operating systems
Nice to have
- Work experience in a call center/help desk environment preferred
- Working knowledge of Apple and Android phones + tablets preferred
- Working knowledge of Apple Mac devices preferred
Company info
- The purpose of the Network Support Analyst - Tier I is to ensure network connectivity, answer questions, and resolve computer problems for customers via telephone, occasionally in person, or electronically (remotely).
Visa & Work Authorization
- ment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable
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This listing is sourced directly from Winsupply's careers page and normalized into a canonical job model.