Capintel
Technical Support Representative - Bilingual (English/French)
Toronto, ON (Hybrid)
Work authorization required$60k-$70kDetected 15 days ago
JiraSalesforceCustomer SuccessCustomer SupportZendeskCommunicationMicrosoft Office
About the role
- You're curious and will leverage internal and external resources to help resolve customer questions.
Responsibilities
- Perform to meet and exceed all monthly performance metrics
- your drive, curiosity and commitment to delivering great work.
Requirements
- Professional working proficiency of French and English - inclusive of speaking, reading, writing and comprehension
- Proven track record in being resourceful and troubleshooting
- Demonstrated ability to work cross-functionally
- Working knowledge of various tools (i.e., Microsoft Office, Slack, Jira, Zendesk, and Salesforce)
- Customer facing experience where the top priority is end-user satisfaction, in a role such as customer support, onboarding, customer success or financial advising
- Investment Funds in Canada Certification; Canadian Securities Course
- Experience incorporating AI tools into customer support workflows
Nice to have
- Investment Funds in Canada Certification
- Canadian Securities Course
- Finance or Business degree Previous experience in FinTech or at a large bank as a Financial Representative or Technical Support Representative
- Each role is assessed against the impact, skills, and experience it requires, and we align our pay to competitive market data so candidates know what to expect from the start.
- The listed range is a guideline, and the range for this role may be modified.
- Compensation at CapIntel goes beyond base pay.
- If you'd like to understand more about our approach, we're happy to walk through it during the hiring process.
- $60,000 - $70,000 CAD
Compensation
- at CapIntel goes beyond base pay.
- Depending on the role, total rewards may include variable pay, equity, comprehensive benefits, flexible time off, and dedicated opportunities for growth and development.
- $60,000 - $70,000 CAD
Benefits
- Learn more about life at CapIntel on our Careers page, including the virtues that inspire how we work and the perks and benefits designed to support your growth and well-being.
- This powers everything we do and creates a space to challenge and elevate each other as we work towards our shared vision.
Company info
- Participate in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on all products and services to effectively support new and existing customers
- From time to time, assist in delivering group training to customers in both French and English
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This listing is sourced directly from Capintel's careers page and normalized into a canonical job model.