yorkgroup
Senior Client Success Manager (Owner's Rep)
Edmonton, Alberta · Senior
Sponsorship not specifiedDetected 20 days ago
Project ManagementStrategic CommunicationsForecastingCustomer SuccessCommunicationOrganizational Skills
About the role
- Reporting to the President, the Senior Client Success Manager (CSM) is responsible for ensuring the landlord is fulfilling its contractual obligations in the lease during the construction or tenant improvement process.
- Their work is an "inch deep and a mile wide" to ensure various projects are delivered on-time and on-budget.
Responsibilities
- Maintain consistent communication with stakeholders to relay information related to projects
- Manage projects to meet owners' obligations within the lease
- Ensure design reviews are held between GC and tenan
- Once design is complete, meet with tenant to have them sign-off on the design, as require
- Manage Tenant Relationship throughout construction process by understanding their goals and representing their best interests
- Ability to forge, grow and maintain positive relationships with multiple groups
- Sense of urgency and able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
Requirements
- Put differently, they are responsible for collaborating with various stakeholders for "inch wide and mile deep" advice, as required.
- Chair weekly / bi-weekly meetings with tenants and general contractors, as required by project
- Escalate issues based on contractual obligations, as required, internally and externally
- Own the budget to ensure we stay within budget, escalating additional costs outside of budget to the President, as required, for approval before proceeding
- T rack and manage the schedule to ensure projects are completed on time, within budget, and to the required quality standards, minimizing delays and cost overruns
- 8+ years' experience with Project Management, strong preference for experience working as Owner's Representative or similar role
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