Agencycyber
Customer Service Manager
Richmond, VA · Mid · Full-time
Sponsorship not specified$75k-$115kDetected 26 days ago
ComplianceProject ManagementJiraHubSpotSalesforceAccount ManagementCustomer SuccessCustomer SupportHIPAALeadershipCommunicationOrganizational Skills
About the role
- This role sits at the intersection of client experience, project management, and team leadership, managing a team of Account Coordinators responsible for day-to-day client execution.
- You'll be accountable for ensuring engagements run smoothly, clients are supported proactively, and internal teams stay aligned - while maintaining a high bar for professionalism and responsiveness expected by B2B SaaS and consulting clients.
Skills
- Agency Cybersecurity is fast growing venture-backed startup that provides best-in-class cybersecurity and compliance.
Compensation
- $75,000 to $115,000 total comp, including annual bonus and benefits.
- Role Overview We're seeking a Customer Service Manager (Team Manager) to lead and scale our client service function supporting compliance and GRC engagements (SOC 2, ISO 27001, HIPAA, CMMC, etc.).
- This role sits at the intersection of client experience, project management, and team leadership, managing a team of Account Coordinators responsible for day-to-day client execution.
- You'll be accountable for ensuring engagements run smoothly, clients are supported proactively, and internal teams stay aligned - while maintaining a high bar for professionalism and responsiveness expected by B2B SaaS and consulting clients.
Benefits
- We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being.
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