Fashion Nova
Service Desk BSA
Santa Fe Springs, California, United States · Contract
Sponsorship not specifiedDetected 43 days ago
SQLJiraCustomer SupportControlsCommunicationMicrosoft OfficeWarehouse Management System
About the role
- This role is responsible for troubleshooting incidents, resolving service requests, and partnering with Operations and Engineering teams to ensure critical warehouse systems remain reliable, efficient, and operational.
Responsibilities
- Support includes but is not limited to: documenting all relevant information into the system of record
- and deliver the highest level of service to the users within the SLA time.
- Provide front line technical support by responding to incidents and requests reported by users mainly by service desk Jira tickets, email etc.
- Provide troubleshooting support for Warehouse management system and Warehouse control system and engage escalation support processes in a timely fashion using sound judgment and self-initiative.
- Support the team
- be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage other teammates for troubleshooting and procedural support.
- Perform duties & responsibilities specific to department functions & activities including but not limited to: special projects, testing of bug fixes, reporting etc.
Requirements
- Must have excellent organizational and multitasking skills, including the ability to meet deadlines and follow written procedures.
- Requires the ability to attain a general knowledge of all Warehouse operations.
- Requires the ability to exercise a reasonable amount of independent judgment.
- The physical demands described here are representative of those that must be met by an Business Systems Analyst.
- Will be required to sit for extended periods while working at a desk, using a computer, and attending virtual meetings.
- Occasional standing may be required during in-person meetings or when visiting different departments.
Nice to have
- documenting all relevant information into the system of record
- troubleshooting the issue within the parameters of best practice
- reviewing and resolving assigned tickets
- communicating and escalating issues using sound judgment and self-initiative
- Provide superior, high-touch service by engaging good interpersonal, communication and issue handling skills.
- be highly collaborative.
- Seek and share knowledge among colleagues throughout the End User Services team.
- Strive to achieve resolution of all interactions on first report of the issue while proactively and conscientiously balancing competing demands in a fast-paced environment.
Compensation
- Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!
Benefits
- Flexible Paid Time Off (PTO)
- Comprehensive health insurance across Medical, Dental and Vision
- 401k match, with immediate vesting upon eligibility
- Weekly catered lunches & fully-stock kitchen pantry!
- Education & Experience Requirements
Company info
- Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.
- Founder & CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online - powered by an innovative, social media-first marketing strategy.
- Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion! The brand's name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner.
- Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions.
- Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.
- Founder & CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles.
- After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online - powered by an innovative, social media-first marketing strategy.
- Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!
- The brand's name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner.
- We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations.
Equal opportunity
- Equal Opportunity Employer.
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This listing is sourced directly from Fashion Nova's careers page and normalized into a canonical job model.