ALTEN Technology USA

IT Support Analyst

Mobile, Alabama, United States · Contract

Sponsorship not specifiedDetected 1 day ago

Customer SupportRoboticsMedical DevicesCommunicationCollaborationMentoring

About the role

We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.
This individual will be proactive in monitoring application performance, identifying recurring issues, driving continuous process improvements, and maintaining accurate documentation and knowledge articles.

Provide Tier 2/3 support for business applications, ensuring timely incident resolution.
Manage incidents, service requests, and problem records through ServiceNow (SNOW).
Troubleshoot application issues, coordinate with technical teams, and drive issues to resolution.
Maintain documentation, knowledge articles, and support procedures.
Deliver high-quality customer support while meeting SLA and KPI targets.

Strong knowledge of ITIL, ITSM, and ServiceNow (SNOW).
All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
3+ years of IT Support/Application Support experience.
The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

Due to the potential for involvement with U.S. aerospace programs and export-controlled environments, candidates who qualify as U.S. Persons are preferred.

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Monitor application health, identify recurring issues, and recommend process improvements.

Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246.
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This listing is sourced directly from ALTEN Technology USA's careers page and normalized into a canonical job model.