Horizon3 AI

Senior Customer Success Manager

US, Remote · Senior · Full-time

Sponsorship not specified$140k-$175kDetected 40 days ago

CybersecurityHubSpotSalesforceCRMAccount ManagementOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingCISSPCompTIA

About the role

We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to join our fast-growing team.
As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero.
This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships

Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution.
Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services.
Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in.
We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions.

5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
Strong technical expertise in information technology and cybersecurity.
Strong analytical skills with the ability to identify user trends and discern customer needs.
Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).
Ability to work independently and in a team, establishing successful customer-focused initiatives.
Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Exceptional communication, interpersonal, and customer service skills.
Perks of Horizon3.ai http://Horizon3.ai
Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence.

In-depth knowledge of cybersecurity practices and principles
possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.

On-Target Compensation $140,000 - $175,000 OTE annually (80/20 split). The exact salary will be determined based on the selected candidate's location, qualifications, experience, and relevant skills.
We offer competitive salary, equity and benefits.
Compensation and Values
At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value.
Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.
In accordance with various State's transparency regulations, we provide the following salary range information for this position:

Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits.
All full-time roles are eligible for an equity package in the form of stock options.
Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.

Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.

Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve.
equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success.

This listing is sourced directly from Horizon3 AI's careers page and normalized into a canonical job model.