Magnet Forensics
Senior Customer Delivery Specialist – West Coast (United States)
Washington (WA) · Senior · Contract
Work authorization required$115k-$165kDetected 110 days ago
PythonGoElasticsearchSparkRecruitingOnboardingCustomer SuccessCustomer SupportCommunicationOrganizational Skills
About the role
- The Senior Customer Delivery Specialist is a senior customer-facing role within the Technical Delivery team.
- In this position, you will be responsible for leading complex customer onboarding engagements, driving strategic adoption initiatives with management, and service as a technical and customer success subject matter expert.
- NOTE 1: Candidates must currently reside on the West Coast of The United States.
Responsibilities
- Lead complex, high-impact onboarding engagements for strategic accounts.
- Design and develop tools for customer consumption as needed.
- Serve as a trusted partner between Product and Engineering to advocate for customer needs and product improvements.
- Provide enhanced technical support for customer inquiries via ticket and phone calls.
- Lead customer onboarding engagements, including planning, technical setup, and success validation.
- If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.
- These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together.
- OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.
Requirements
- 3-6 years of experience in a customer-facing role ( technical support, onboarding, training, or customer success ).
- Familiarity with Elasticsearch and Kibana.
- Ability to explain technical concepts to non-technical users.
- Travel: 25% travel required for customer-engagements and conferences.
Nice to have
- Position Type: New Position
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Indicators of Success
Skills
- Experience with Golang, Python, or any other development languages.
- The Compensation range is for the primary location for which the job is posted.
- $115,000 - $165,000 (USD) a year
- Salary range (min - max)
- Basic technical troubleshooting skills and willingness to learn complex software products.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
Compensation
- The Compensation range is for the primary location for which the job is posted.
- Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills.
- If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
- $115,000 - $165,000 (USD) a year
- Salary range (min - max)
- Competitive compensation
Benefits
- Generous time off policies
- Healthcare and retirement benefits
- Magnet is proud to offer benefits such as:
Company info
- Deliver introductory training sessions and walkthroughs for new customers.
- At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance.
Visa & Work Authorization
- US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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This listing is sourced directly from Magnet Forensics's careers page and normalized into a canonical job model.