Citrus Health Group

Citrus Health Group

Senior Account Executive (Market Access & Patient Support)

Chicago, Illinois, United States · Senior

Sponsorship not specifiedDetected 21 days ago
Project ManagementSalesAccount ManagementForecastingExcelLogisticsResearchCommunicationCollaborationOrganizational SkillsMicrosoft Office

About the role

  • Citrus Health Group is a new type of agency that brings an empathetic patient focus to the new product commercialization process. Citrus creates hand-picked teams that provide clients with scientific, clinical, pharmacologic, evidence-generation, pricing and reimbursement, market access, affordability, and patient support expertise and experience in their
  • time of need. Client teams are built with talented experts who function as a fluid, agile, and highly energized team.

Responsibilities

  • Draft contact reports, recap emails, and action lists to document decisions and keep internal and client teams aligned.
  • Support development of project briefs and scopes of work based on client objectives, brand/access strategy, and guidance from senior account leads.
  • Help maintain strong client relationships by responding promptly, following through on commitments, and escalating issues appropriately.
  • Payer Communications & Patient Support Execution
  • Assist in the development and refinement of patient support communications (eg, hub enrollment forms, onboarding materials, adherence tools, affordability program communications).
  • Partner closely with project management to build and maintain timelines, track deliverables, and monitor dependencies across workstreams.
  • Track status of all assigned projects, proactively flagging risks, bottlenecks, and needed decisions to account and project leads.
  • Help manage MLR/PRC submission and approval processes by preparing materials, tracking versions, and capturing feedback.
  • We are passionate about science; our focus is to effectively communicate science in compelling and engaging ways to drive true value and enable patients to gain access to new medicines.
  • Senior Account Executive, Client Services - Payer Communications & Patient Support

Requirements

  • Proficiency in Microsoft PowerPoint, Word, and Excel
  • Bachelor's degree in marketing, communications, healthcare, life sciences, or a related field.
  • Approximately 3-5 years of experience in healthcare communications, market access/payer marketing, patient support programs, or related agency/consulting roles.
  • Familiarity with basic market access concepts (coverage, reimbursement, prior authorization, appeals, copay/affordability programs, hub services) and interest in deepening expertise.
  • Demonstrated experience managing multiple projects simultaneously with strong organizational skills and attention to detail.
  • Strong written and verbal communication skills, including comfort taking meeting notes, drafting client emails, and contributing to presentations.
  • Ability to work collaboratively across cross‑functional teams, receive and integrate feedback, and manage deadlines in a fast‑paced environment.
  • comfort building and refining client‑ready slides and trackers.
  • Professionalism, accountability, and a proactive, solutions‑oriented mindset aligned with Citrus Health Group's culture and values.
  • Citrus Health Group is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.

Benefits

  • Citrus Health Group is a new type of agency that brings an empathetic patient focus to the new product commercialization process.
  • Support the planning and execution of payer‑facing tactics (eg, payer decks, leave‑behinds, pull‑through tools, reimbursement support materials).
  • Coordinate with strategy, medical, copy and creative teams to gather inputs, track review cycles, and ensure content reflects market access and patient support considerations.

Company info

  • We are driven by one word, RESPECT.
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This listing is sourced directly from Citrus Health Group's careers page and normalized into a canonical job model.